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About the Role

TPS Group Holdings is seeking a Store Team Leader to provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. This role involves building and inspiring high-performing teams to achieve sales goals, managing payroll, training staff, executing visual standards, and ensuring operational efficiency.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to customer needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop again.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive, and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Create a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information.
• Perform ear piercings and provide a safe, sanitary experience in accordance with state, federal, and CDC guidelines (select locations).
• Make decisions with sound judgment in the best interest of the TPS customer, store team, and business.
• Demonstrate a commitment to training and development utilizing all training resources available.
• Execute strategies to drive sales and customer loyalty through effective sales and service leader behaviors, The Hallmark Crown Rewards Program, TPS Customer Capture, and Store Events.
• Cross train Associates, Key holders, and Department Managers in all areas of the store to build bench strength and a succession plan for leadership.
• Continually train and coach associates in all areas of the business including visual/merchandising tasks and standards, operational tasks, compliance to company policies, and GUEST service behaviors.
• Utilize company performance management tools to develop team members (evaluations, performance documentation, feedback, and motivation).
• Build positive working relationships with District Manager, peers, merchandisers, and corporate partners.
• Resolve conflicts, problem-solve, and facilitate complex conversations with honesty and respect.
• Effectively manage supply and payroll budgets on a weekly/monthly basis.
• Perform management functions including opening and closing the store, point of sale management, sales floor management, and coordinating break schedules.
• Complete all other related tasks/direction as assigned by the District Manager within the assigned time frame.
• Achieve hiring goals, maintain a staff that meets the needs of the business, and retain top talent.
• Fill open positions within 30 days by actively networking and recruiting.
• Ensure compliance to all company Policies, Procedures, and expectations.

Requirements

• Previous experience in specialty retail management is preferred.
• Ability to adapt to and lead change.
• Ability to work a flexible schedule to include nights, weekends, and holidays; must be able to work a schedule that fits the needs of the business.
• Ability to create a team environment through positive leadership.
• Professional presentation in attire, demeanor, appearance, and compliance to company dress code.
• Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder.
• Ability to multitask while being attentive to customers.
• Ability to work autonomously while paying strong attention to detail.
• Ability to be mobile on the sales floor and/or stock room for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

Skills

• G.U.E.S.T. service approach
• Sales techniques
• Customer loyalty building
• Team motivation
• Ethical behavior
• Open communication
• Decision making
• Training and development
• Sales strategy execution
• Cross-training
• Performance management
• Conflict resolution
• Problem solving
• Budget management
• Recruiting
• Microsoft Office proficiency
• POS Systems proficiency

Location

• Albany, NY

Work Type

• Full-time

Experience Level

• Specialty retail management experience preferred

Education Level

• College degree preferred

Salary/Compensations

• $70,000.00 - $80,000.00

About the Company

• TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
• Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit.

Equal Opportunity

• TPS Group Holdings LLC is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.