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About the Role

The Store Manager will be a leader who thrives in a dynamic environment, embodies strategic foresight, and fosters collaboration. They will take decisive actions to propel business initiatives forward, creating and executing business strategies to develop the Concessions as a place for client engagement and connection. This role also serves as an Ambassador of the Maison, embodying its values.

Responsibilities

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a «couture service» mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the Valentino Concession team.
• Act as a liaison between Valentino & Department Store leadership team.
• Build and maintain relationships with the Department Store Stylist Club to drive brand recognition and revenue.
• Partner with Department Store HR and Valentino Training Team to ensure proper training for Saks employees selling Valentino products.
• Drive and maximize sales performance to consistently achieve overall sales target objectives.
• Analyze and monitor store KPIs, devising and implementing action plans to meet and exceed targets.
• Craft a comprehensive store strategy, revisited as needed, to align with store commercial targets and company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• Identify and seize opportunities to enhance performance through strategic partnerships.
• Manage personnel expenses within budgetary constraints and adhere to discounting policies.
• Partner with the Merchandising and Buying team to ensure relevant products are in the store to drive revenue.
• Report weekly to the Valentino Leadership team on sales trends.
• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
• Demonstrate managerial courage to tactfully dispense direct and actionable feedback.
• Commit to the professional growth of each team member, preparing them for future advancements.
• Ensure all staff adhere to high standards of professionalism.
• Set SMART goals and ensure optimal staffing schedules.
• Ensure timely communication of company contents through morning briefings, products, and CRM training.
• Build the best team through talent retention and recruitment, ensuring career development and succession plans.
• Oversee all recruiting activities in the store in partnership with HR & Talent Acquisition.
• Responsible for all team planning, organizing, and execution verification.
• Create and maintain a motivated, positive, and safe work environment.
• Manage delicate situations regarding store personnel according to Company policies and employment laws.
• Regularly organize store meetings and morning briefs to keep the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.
• Ensure excellent Client Experience by monitoring sales activities and adherence to the Valentino Client Journey.
• Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading.
• Maintain and develop external relations with network, prestigious people, clients, and third partners.
• Manage the client database, including client assignment and reassignment, and promote brand loyalty.
• Ensure the inclusion of digital tools and assets in the client journey and clienteling routine.
• Transform customer interactions into meaningful relationships through a robust client development strategy.
• Stay informed on all operational policies and procedures to minimize loss and optimize store performance.
• Execute operational tasks, including shipping/receiving, where an Ops HC is not present.
• Assist Team Manager in managing delicate situations regarding sales activities or after sales.
• Ensure respect of Company procedures regarding sales and after-sales processes.
• Guarantee end-of-season returns and product transfers, manage inventory activities, and be responsible for results.
• Manage cash and payment systems by Company procedures and policies.
• Deal with store accountancy recurring audits.
• Ensure administration procedures and timing are respected.
• Guarantee store maintenance to make furnishings, machinery, and all store tools as efficient as possible.
• Partner with Team Manager, Client Advisors, and merchandise team on seasonal buys.
• Monitor the correct rotation of products and verify alignment with store sales potential.
• Liaise with Visual Merchandising to verify and report visual criteria effectiveness in terms of sales.
• Ensure that VM reflects strategy and verify guidelines execution in store.
• Ensure order and cleaning of windows and internal display.
• Partner with Head Office/ Regional VM team to ensure boutique visual standards are maintained.

Requirements

• Minimum 5 years of experience in Store Management or leadership role.
• Proven track record in achieving results and team development.
• Excellent knowledge in product and client journey.
• Strong business acumen, understanding of store and team performance and KPI’s.
• Proactive in identifying business opportunities and proposing action plans.
• Positive and effective team management skills, motivates team.
• Excellent organizational, follow-up, and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team, and the business.
• Clear and concise communication skills – verbal and written.
• Prioritizes tasks effectively.
• Attention to detail under strict deadlines.
• Ability to handle multiple tasks and projects with competing priorities and tight deadlines.
• Proficient in all store sales and operations systems.

Skills

• Strategic foresight
• Collaboration
• Client engagement
• Client connection
• Brand ambassadorship
• Sales performance analysis
• KPI monitoring
• Action plan development
• Store strategy creation
• Cross-functional collaboration
• Personnel expense management
• Discounting policies
• Merchandising and buying partnership
• Sales trend reporting
• Team motivation
• Conflict management
• Feedback delivery
• Professional development
• Grooming standards
• Conduct standards
• SMART goal setting
• Staffing schedule optimization
• Labor regulation compliance
• Communication
• Recruitment
• Talent retention
• Career development
• Succession planning
• Team planning
• Team organizing
• Activity planning
• Work environment creation
• Personnel management
• Employment law compliance
• Store meetings
• Morning briefings
• Sales objectives communication
• Objective assignment
• Client experience satisfaction
• Client Journey adherence
• Clienteling implementation
• Client engagement
• Client recruitment
• Client retention
• Client upgrading
• External relations development
• Brand loyalty promotion
• Network expansion
• Client database management
• Direct marketing
• Digital tool integration
• Operational policy adherence
• Loss minimization
• Store performance optimization
• Operational task execution
• After-sales management
• Inventory management
• Cash management
• Payment system management
• Accountancy audits
• Administration procedures
• Store maintenance
• Product rotation monitoring
• Visual Merchandising liaison
• Visual criteria verification
• Guideline execution
• Window display maintenance
• Internal display maintenance

Location

• NY Sask Concession Boutique

Work Type

• Full-time

Experience Level

• Minimum 5 years of experience in Store Management or leadership role
• Preferred not required Luxury Department store management experience

Education Level

• Bachelor’s Degree preferred not required

Salary/Compensations

• $140K - $150K

About the Company

• A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
• Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.
• Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
• The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.
• Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.