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About the Role

The Field Engineer I performs on-time and accurate preventative maintenance on medical equipment within a hospital or healthcare system. This role involves troubleshooting, basic repairs, and assisting with equipment installations, while driving customer satisfaction through Service Excellence. The position requires proactive engagement with team members and customers to ensure timely communication and resolution of issues.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up
Adhere to company policies, procedures and hospital protocols
Ensure documentation of all work performed is captured daily, including debriefing and ordering parts
Partner with the customer and/or the sales team to recommend value-added services
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans

Requirements

Must have and maintain a valid Driver’s License
Legal authorization to work in the U.S. is required
Ability to be available after hours and/or work a rotating on-call schedule including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
Candidate must be able to lift, carry, push, and pull up to 35 lbs, unassisted
Candidate must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
Candidate must reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
Complete all planned Quality, EHS & Compliance
Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable)

Skills

Experience with Web applications
Experience with Microsoft suite of products
Technical capabilities in Ultrasound and XR

Location

Remote
Austin, TX area

Work Type

Remote
Onsite

Experience Level

2 years of experience servicing electronic equipment
4 years of relevant experience

Education Level

Associate degree in related field or equivalent military education
High school diploma/GED
Graduate of the GEHC Apprentice Program

Benefits

Relocation Assistance Provided

About the Company

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.