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About the Role
As a Front Desk Associate, you will be at the hub of the hotel, interacting with guests and ensuring they have the best possible experience. Your proactive, responsive, and caring nature, combined with a winning personality and a high sense of responsibility, will make a significant difference.
Responsibilities
- Assist guests efficiently, courteously, and professionally at all times.
- Maintain a high level of service and hospitality.
- Promptly and effectively address guest concerns or issues, ensuring satisfaction in a timely manner.
- Post guest charges, collect payments, and follow all cash handling procedures.
- Be knowledgeable of the hotel brand and various programs (rewards programs, special offers).
- Communicate guest comments and concerns to various departments and management.
- Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
- Maintain and promote a positive and cooperative work relationship with all hotel departments.
- Have full knowledge of hotel safety and emergency procedures.
Requirements
- Ability to walk and stand during entire working period of 8 hours.
- Ability to lift 10 - 15 pounds.
- Must be able to work a flexible schedule that will include days, evenings, weekends, and holidays.
Skills
- Proactive
- Responsive
- Caring
- Engaging
- Winning personality
- High sense of responsibility
- Great communicator
Location
- Onsite
Work Type
- Full-time
Experience Level
- Experience in working with the public in a service industry or in related activities is preferred.
Education Level
- High School Diploma
Benefits
- Competitive Pay
- Paid Time Off - Holiday, Vacation and Personal Days
- Medical and Dental Insurance
- Voluntary Short-Term Disability Insurance
- 401K Retirement Program with company contribution
- IHG and Turf Hotel Employee Room Night Discounts
- Employee Awards
- Employee Referral Program - up to $225.00 per referral