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About the Role

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager in Austin, TX, to provide exceptional service and deliver tailored insurance solutions. This role involves building strong relationships, solving challenges, and ensuring value in all interactions, offering an opportunity for career growth and meaningful impact.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Requirements

• A Bachelor’s degree with 5+ years of client service management experience, or a high school diploma/GED with 8+ years of experience.
• An active Property and Casualty License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.
• Strong technical insurance experience with middle to large clients and carrier relationships.
• The ability to explain complex issues in simple terms, manage competing priorities, and work independently.

Location

• Austin, TX

Work Type

• Hybrid

Experience Level

• 5+ years of client service management experience
• 8+ years of experience

Education Level

• Bachelor’s degree
• High school diploma/GED

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

About the Company

• At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.
• You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met.
• Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.
• Here, you’re not just improving clients' risk profiles, you’re building trust.
• You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing.
• We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.
• If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Equal Opportunity

• Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
• Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.
• In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.