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About the Role

Crimson is seeking an exceptional operator and educator to take full ownership of service execution for Crimson Rise, a division supporting 0-14 year-olds. This role involves building the systems that enable outstanding service delivery at scale, leading a visionary team, and making a significant impact on global education standards and student success.

Responsibilities

• Build and own the operational infrastructure that allows Rise to run at scale.
• Drive implementation of current and upcoming Rise product iterations.
• Manage revenue retention for current and graduating Rise students.
• Lead, develop, and manage the Rise leadership team and strategy globally.
• Personally deliver outstanding service to a small portfolio of VIP students.
• Manage key cross-functional relationships with operations, sales, marketing, competition partners, and Crimson Core.
• Design infrastructure and implement products, translating Rise product vision into operational systems.
• Identify gaps in current delivery and design scalable, financially sound solutions.
• Ensure service changes account for market pricing and are operationally viable before rollout.
• Build or spec tooling and technology to support Team Leads and Strategists.
• Design service framework and lead implementation of upcoming product iterations, including the early years product launch.
• Hire, onboard, and develop Strategists and Team Leads across regions.
• Drive alignment and cohesive service delivery between Strategists and Tutors/Mentors.
• Run 1:1s and performance reviews; maintain development plans for direct reports.
• Monitor student outcomes and consistent delivery across the team.
• Coach for Rise strategy craft and individual professional growth.
• Personally manage a small portfolio of VIP students to the highest Rise standard.
• Maintain expert-level knowledge of admissions trends, competition strategy, and Rise methodology.
• Build and sustain trust with the sales team, serving as a credible partner in pre-enrollment conversations.
• Partner with Crimson Honors, Indigo, and other relevant Crimson Enrichment services.
• Collaborate with Crimson Core, Crimson Athletics, and other related service teams for smooth transitions and proactive escalation management.

Requirements

• Undergraduate degree from a Top 20 US or Top 20 UK university.
• 5+ years professional experience, with demonstrated people management responsibility.
• Proven track record of building operational systems from scratch, or significantly improving existing operational systems.
• Experience in a client-facing service role with high-expectations clients or families.
• Ability to personally deliver Crimson Rise (education consulting) at the highest standard, or a credible plan to develop this skill rapidly.
• Admissions, educational consulting, or academic instructional experience is beneficial.

Skills

• Operational systems design: ability to build KPI frameworks, tracking mechanisms, and training programs from the ground up.
• People leadership and coaching: can develop and manage a distributed, remote team with varied experience levels.
• Multi-stakeholder fluency: effective communicator with clients/families, sales teams, contractors, and senior leadership.
• Directness and early escalation: comfortable surfacing problems before they become crises.
• Self-directed in ambiguous scenarios.
• AI/Tech comfort: can use LLMs to spec what needs to be built, work productively with dev teams, and maintain ownership of interim tech solutions.
• Superior written and oral communication.

Location

• 100% remote
• US time zone preferred

Work Type

• Remote
• Full-time

Experience Level

• 5+ years professional experience
• Demonstrated people management responsibility

Education Level

• Undergraduate degree from a Top 20 US or Top 20 UK university

Benefits

• Significant growth potential within one of the world’s leading education companies.
• Performance-based reward system—internal promotions and role changes made up 33% of all recruitment last year.
• Individualized mentoring and development with Crimson’s leadership team.
• Flexible work hours.
• Learning and development budget.

About the Company

• Crimson Education is the world’s leading college admissions consulting firm, with over 1,490 Ivy League offers and 2,410 to the US Top 15.
• Crimson students are 7x more likely to get into the Ivy League than their peers.
• Crimson is the only college admissions consultancy that brings together former Ivy League admissions officers, professors from leading universities, ISEF winners/judges, and Capstone project mentors.
• We’re backed by leading VC firms, including Tiger Global, Heal Partners, IceHouse Ventures, and Movac.
• Recently closed a USD $40M Series D funding round at a USD $640M valuation.
• Operate across 21 markets worldwide, including the US, Canada, UK, Singapore, Japan, Hong Kong, Australia, and New Zealand.
• The Rise Team includes over 20 full-time staff and dozens of part-time staff, spanning 5 continents.
• The Rise Team brings together educators, innovators, artists, athletes, researchers, and advocates who believe every student deserves a personalized education experience.