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About the Role

Solutions Architects are integral to Alloy’s Technical Solutions organization, driving deal success by managing the technical post-sales relationship, presenting product fit, proposing technical architectures, demonstrating the product, anticipating concerns, and offering creative technical solutions to Alloy clients.

Responsibilities

• Act as the technical lead on multiple client implementations and larger client project engagements, working closely with Alloy Implementations Managers
• Conduct technical and architectural overviews of client needs to propose Alloy product solutions to deliver on the client’s business goals
• Act as an expert advisor on the data vendors Alloy integrates with
• Help to integrate Alloy's API into an app in code
• Independently run end to end testing to ensure a successful client go live
• Be a part of a client production readiness and support production launches (these occasionally occur outside of 9a-5p hours)
• Serve as a client advocate by advocating for the evolution of Alloy’s products and services and driving client adoption of new capabilities
• Support the development of technical documentation and FAQs to serve client needs

Requirements

• Highly technical and a skilled relationship builder, comfortable in front of a variety of audiences
• Post-sales process is highly consultative and requires flexibility, creativity, and empathy
• 4+ years experience implementing and supporting complex technical products with a strong desire to work in a post-sales, client-facing role
• Hands-on, passionate and creative problem solver
• Brings judgement to client discussions, focused on leading clients to successful outcomes aligned with their long term business goals
• Excellent communicator and presenter able to gain diverse audience confidence and buy-in
• Ability to build a deep understanding of a client's needs and guide them to a technical solution
• Proven success in problem-solving with and for enterprises with a variety of requirements and technical ability levels
• Experience working with REST APIs
• Able to travel occasionally (approximately once per quarter) for client on-sites

Skills

• backend (Node.js, Python)
• web development (Javascript, HTML/CSS, frontend frameworks - React)

Location

• Union Square, Manhattan

Work Type

• Hybrid
• Onsite (3 days a week)
• Remote (Monday/Friday)

Experience Level

• Senior

Salary/Compensations

• $150,000 to $190,000

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• 16 weeks of paid parental leave for eligible new parents
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health

About the Company

• Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world.
• Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers.
• Values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences.
• Recognized as one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year.

Equal Opportunity

• Alloy is committed to fair and equitable compensation practices.
• Alloy is proud to be an equal-opportunity workplace and employer.
• Committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
• Committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities.
• Encourage applicants to share needed accommodations with their recruiter.
• All Alloy jobs are listed on our careers page.
• Communication during the recruitment process will come directly from a recruiting team member with an alloy.com email address.
• Do not use outside applications or automated text messaging in our recruiting process.
• Will not ask for any sensitive financial or identification information during the recruiting process.