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About the Role

Lead product and service design for applied AI solutions, accelerating innovation and product development for AI platform teams. This role combines strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences.

Responsibilities

• Support and help execute product vision and strategy for applied AI solutions within assigned teams or products.
• Translate business objectives and user needs into compelling product roadmaps and design strategies.
• Apply and help refine product principles and user experience standards within the team.
• Conduct market research, competitive analysis, and user research to inform product direction.
• Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction.
• Contribute to product positioning and support go-to-market strategies.
• Lead product design for assigned AI applications, including GenAI interfaces, conversational AI, and intelligent automation.
• Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development.
• Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision.
• Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications.
• Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products.
• Apply human-centered design principles and design thinking methodologies to solve complex problems.
• Support innovation and contribute to experimentation, A/B testing, and iterative design approaches.
• Develop reusable product frameworks and design patterns that accelerate platform team productivity.
• Contribute to design systems, guidelines, templates, and best practices for AI product development.
• Contribute to product playbooks and frameworks for AI use cases.
• Apply service design frameworks for assigned AI solution delivery.
• Apply information architecture standards and data visualization principles within team scope.
• Contribute to interaction design patterns for AI/ML experiences.
• Develop accessibility standards and inclusive design guidelines for AI products.
• Conduct user research to understand needs, behaviors, and pain points for AI product users.
• Conduct usability testing, user interviews, and feedback sessions to validate product designs.
• Create user personas, journey maps, and service blueprints for AI solutions.
• Analyze user behavior data and product analytics to drive design improvements.
• Synthesize research findings into actionable insights and design recommendations.
• Maintain feedback loops between users, product teams, and platform teams.

Requirements

• 7+ years of experience in product design, service design, UX/UI design, or product management, preferably within enterprise settings.
• Demonstrated success designing and launching AI/ML-powered products and platforms.
• Proficiency in design systems, frameworks, and creation of reusable components.
• Experience collaborating with engineering teams, with working knowledge of front-end technologies (HTML, CSS, JavaScript/React).
• Proven ability to lead user research activities, synthesize insights, and translate findings into actionable product requirements.
• Deep understanding of AI/ML concepts, GenAI platforms, prompt engineering, and responsible AI design practices.
• Experience in product strategy, roadmap planning, agile methodologies, and iterative design processes.
• Strong leadership, communication, and cross-functional collaboration skills, with awareness of emerging trends in AI product design.
• Strong problem-solving skills with ability to balance innovation and execution.
• Strong storytelling and presentation skills for communicating design vision.
• Strong collaboration skills within and across immediate teams.
• Ability to give and receive constructive design feedback.
• Awareness of industry trends, emerging technologies, and best practices in AI product design.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Skills

• Figma
• Sketch
• Adobe Creative Suite
• Miro
• FigJam
• UX
• UI
• Visual Design
• Interaction Design
• Accessibility Standards (WCAG)
• HTML
• CSS
• JavaScript/React
• AI/ML Concepts
• GenAI Platforms
• Prompt Engineering
• Responsible AI Design Practices
• Product Strategy
• Roadmap Planning
• Agile Methodologies
• Iterative Design Processes
• Leadership
• Communication
• Cross-functional Collaboration
• Emerging Trends in AI Product Design
• Problem-Solving
• Storytelling
• Presentation Skills
• Design Feedback
• Industry Trends
• Emerging Technologies
• Best Practices in AI Product Design

Location

• New York City, NY
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• 7+ years of experience
• Experienced

Salary/Compensations

• $151,600 - $208,400 per year

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term disability
• Long-term disability
• Life insurance
• Telephone equipment

About the Company

• Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity

• It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
• This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.