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About the Role

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and self-direct their care. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions. Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Responsibilities

Follows up on referrals for participant-directed services.
Communicates with participant or authorized representative about additional supports or accommodations necessary for successful program participation.
Provides person-centered, need-based program education and guidance to participants and authorized representatives specific to individual choices, goals, and desired outcomes.
Educates the individual/employer on interacting with Public Partnerships as their fiscal intermediary, with emphasis on their authorized services, timesheet completion, enrolling subsequent providers and keys to successful self-direction.
Explains and educates on participant/authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
Provides direct, including train-the-trainer, instruction on how to navigate program rules, expectations, and financial management systems, including online enrollment, service time capture, portal, and emerging technologies.
Provides train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect, and exploitation.
Identifies potential barriers and bottlenecks to timely enrollment and takes necessary steps to triage and resolve.
Engages the entity providing case management or service/support coordination services to the individual to ensure timely coordination of service approval and authorization.
Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
Identifies, reports, and appropriately follows up on allegations or reports of suspected fraud.
Assesses for participant abuse, neglect, and exploitation, following the appropriate reporting protocol where necessary.
Meets quality assurance standards as applicable to program.
Documents and reports evidence of individual’s inability to self-direct appropriately.
Supports the individual/employer and their provider(s) in completing all necessary documentation required for enrollment.
Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including processing enrollment documentation, obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements.
Updates enrollment status of individual participants and providers through portal and records in systems.
Maintains documentation of services provided and time committed in accordance with applicable policies and procedures.
Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual.
Assesses participant’s and/or authorized representative’s ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/or budget authority service model.
In collaboration with the enrollment supervisor, supports workforce management delegation to ensure service levels are met.

Requirements

Substantial professional experience may be considered in lieu of a formal degree.
Additional education and experience requirements as indicated by state contract requirements.

Skills

Strong customer service and support experience
Proficient in Microsoft Office Suite, CRM, Five 9, My Account platforms and web-based applications
High aptitude for process assessment, improvement, and recommendations
Exceptional verbal and written communication skills
Ability to develop strong working relationships with external and internal stakeholders

Location

Latham, NY

Work Type

Full-time
On-site

Experience Level

Minimum of one (1) year of experience serving individuals with disabilities and/ or aging adults preferred.

Education Level

Related Bachelor’s degree preferred.

Salary/Compensations

$20.00 - $22.00 hourly

About the Company

Public Partnerships LLC (PPL) helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and “self-direct” their care.
Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where.
PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025.
We, along with a diverse alliance of service partners across the state, will be supporting the delivery of culturally sensitive and disability competent care to CDPAP participants.
Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations.
We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.
Learn more about PPL and CDPAP at https://pplfirst.com/cdpap.
Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care.
Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.
We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.
We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.
(learn more at https://pplfirst.com/)

Equal Opportunity

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
PPL will not tolerate discrimination or harassment based on any of these characteristics.