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About the Role

Ghirardelli is seeking a Restaurant/Retail Associate to perform both restaurant and retail duties, including merchandising, stocking, and providing excellent guest service while selling premium chocolate. Employees are the face of the company and set Ghirardelli apart from other retailers.

Responsibilities

• Provide exceptional Guest service
• Manage cash handling and credit card processing procedures
• Assemble proprietary retail items per Recipe Guidelines
• Maintain adequate supply of all retail product
• Ensure all product is appropriately priced and signed
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Gift-wrap items for sale per Company Guidelines and Standards
• Follow Food Safety guidelines and maintain clean and sanitary conditions
• Keep Fountain and Condiment supplies stocked and in good condition
• Maintain the stockroom in a clean and orderly fashion
• Clean windows and mirrors
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
• Properly Set Up, Maintain, and Break Down Fountain Area
• Replenish toppings and various fountain items throughout the day
• Minimize or eliminate food waste
• Maintain the proper level and all required ice cream flavors
• Keep knowledge level current of all fountain products and their required preparation
• Work as a "Topper" or "Scooper" as needed
• Perform "Semi-Table Service" function
• Maintain all Candy Making equipment and supplies in good working order
• Know all recipes

Requirements

• Must be 18 years old
• High school diploma preferred
• Must be High Energy
• Must be Reliable
• Must have a Strong Work Ethic
• Must be able to work all shifts including Nights and Weekends
• Previous retail experience is desirable

Skills

• Basic math computation skills
• Strong oral and written communication skills
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
• Ability to operate a dishwashing machine

Location

• San Francisco

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma preferred

Salary/Compensations

• $19.61 + Tips

Benefits

• Holiday Pay – 1.5x pay for worked holidays
• Free Sundae or shake on every Shift
• Employee Discount – 50% off everything
• Quarterly Bonus opportunity

About the Company

• At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.
• Looking to grow your career in a dynamic, international setting? Join the Lindt & Sprüngli Group! Together, we thrive to achieve our bold ambitions, powered by our purpose and unique culture of community and mutual support – rooted in a proud tradition, yet always evolving to stay ahead and set new standards. Across our diverse local teams, we think globally and act locally – empowering people to grow, take ownership and shape a sustainable future together. We are a responsible “employer of choice” who provides an inspiring people experience. Together, we build trust, drive innovation, and grow – as individuals and as a business. Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF 5.92 billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.