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About the Role

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. This role requires strong leadership, organizational, and customer service skills.

Responsibilities

• Assist in managing hotel departments, ensuring compliance with brand standards and policies.
• Monitor guest satisfaction and implement improvements.
• Supervise department managers, assist in hiring, training, and performance evaluations.
• Support financial management, including budgeting, expense control, and financial reporting.
• Resolve guest complaints, enhance guest relations, and encourage repeat business.
• Assist in sales and marketing efforts to drive revenue and occupancy.
• Ensure compliance with health, safety, and security regulations.
• Act as GM in their absence and perform other assigned duties.

Requirements

• 3+ years in hotel management or a related leadership role.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with property management systems (PMS) and financial reports.
• Flexible availability, including weekends and holidays.

Skills

• Organizational skills
• Time-management skills
• Customer service skills
• Attention to detail
• Financial acumen
• Ability to interpret performance data
• Team-building abilities
• Conflict-resolution abilities
• Strategic thinking skills
• Decision-making skills

Experience Level

• 3+ years in hotel management or a related leadership role

Salary/Compensations

• $72,000

Benefits

• PTO: 40 hours
• Sick Time: 40 hours