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About the Role

Snowflake's Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join our team. This role combines hands-on technical and commercial responsibilities, leading post-sales technical engagements, advocating for customer issues, and driving customer growth.

Responsibilities

• Collaborate with Solutions Engineers to identify and recommend strategies for customers to achieve business goals.
• Develop a deep understanding of assigned customer environments, use cases, and challenges, providing expert technical advice post-production.
• Develop, manage, and implement strategies for efficient workload consumption.
• Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements.
• Act as the technical advisor for production workloads, advising on multiple use cases within large, complex organizations.
• Lead customers through Well-Architected Framework outcomes, including security hardening, DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization.
• Leverage AI tools to develop scalable playbooks, skills, and automation for the CX organization.
• Travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships.

Requirements

• B.S. or M.S. degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Hands-on experience with Python and SQL.
• 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role.
• 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment.
• Firsthand Snowflake product experience is required.
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting.
• Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising.
• Hands-on experience in database management, data engineering, and data science.
• Experience working within the partner ecosystem as it pertains to Snowflake solutions.
• Skilled in resolving complex escalations with senior customer executives.
• Excellent verbal, written, communication, and receptive listening skills.
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams.
• Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients.
• Excellent team player able to work with virtual and global cross-functional teams.
• Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred.
• Snowflake SnowPro Advanced Certification is strongly preferred.
• Follow company confidentiality and security standards for handling sensitive data.
• Abide by the company’s data security plan.
• Keep customer information secure and confidential.

Skills

• Python
• SQL
• AWS
• Azure
• GCP
• Cloud environments
• Snowflake product
• Solutions engineering
• Technical architecture
• Data architecture consulting
• Database management
• Data engineering
• Data science
• Partner ecosystem
• Customer relationship management
• AI tools
• Communication skills
• Emotional intelligence
• Teamwork

Work Type

• Full-time

Experience Level

• Senior
• 8+ years of experience
• 5+ years of experience

Education Level

• B.S. or M.S. degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

About the Company

• Snowflake is powering the era of the agentic enterprise.
• Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
• We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.