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About the Role
A Key Holder collaborates with store management to supervise store operations and lead an engaging and inspiring store environment. This role focuses on driving sales, awareness of key metrics, and team development.
Responsibilities
- Acts as a brand representative reflective of company values.
- Partners with store leadership on creating an engaging customer experience.
- Empowers the team to drive sales through personalized service and styling recommendations.
- Creates inspiring selling initiatives to enhance the customer experience.
- Delivers a seamless, omni-channel shopping experience through system utilization.
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
- Actively participates in managing the store environment and customer experience.
- Facilitates an energized pace, team positivity, daily zone management, and sales driving.
- Takes initiative in teaching and sharing product knowledge, brand messaging, and customer interaction skills.
- Supports the store management team by participating in daily opening and closing procedures.
- Collaborates to effectively execute shipment processing, restocking, and product placement.
- Maintains visual and display standards.
- Ensures omni-channel orders are processed timely and accurately.
- Adheres to store safety standards, inventory accuracy, and loss reduction.
- Upholds all company policies and procedures.
- Stays current and responds to communication.
- Contributes to sharing information with the team.
- Actively participates in daily meetings, store initiatives, and brand focuses.
- Enhances customer experience by utilizing strong positive communication.
- Guides and develops Stylist team members.
- Takes responsibility for own development and professional growth.
Requirements
- Energy and happiness that is contagious.
- Builds relationships naturally.
- Embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast-paced, rapidly evolving environment.
Skills
- Brand Representation
- Customer Service
- Sales Driving
- Styling
- Omni-channel Experience
- Team Leadership
- Communication
- Visual Merchandising
- Operations Management
- Product Knowledge
- Mentorship
Location
- 54 George Street, Richmond, TW91HJ United Kingdom
Work Type
- Full-time
Experience Level
- Key Holder
Benefits
- ‘Life Leave’ - one day a year for significant life events, in addition to annual leave.
- Employee Assistance program for mental, physical, and financial health support.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Up to 40% employee discount at all URBN Brands.
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Structured support and continued learning and development.
About the Company
- #FreePeople
Equal Opportunity
- URBN is an Equal Opportunities Employer committed to diversity and inclusion.
- Provides equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
- Employment decisions are based on merit, job requirements, and business needs.