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About the Role

As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.

Responsibilities

• Manage and grow key accounts in the transportation and logistics industry
• Build and maintain strong relationships with clients
• Collaborate with internal teams to ensure client satisfaction and meet operational goals
• Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution
• Develop and implement account strategies and plans
• Analyze account performance and identify opportunities for improvement
• Prepare and present reports to clients and internal teams
• May oversee the work of other account managers or support staff

Requirements

• Bachelor's degree in business, logistics, supply chain management, or a related field
• 5+ years of experience in key account management in the transportation and logistics industry
• Experience with supply chain management, transportation, warehousing, and distribution
• Experience with international logistics and customs regulations
• Experience with sales and business development
• Fluent in English (written and spoken)
• Proficient in Microsoft Office Suite and other relevant software
• Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.

Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Knowledge of transportation and logistics industry trends and best practices
• Proficient in Microsoft Office Suite and other relevant software

Location

• San Francisco, CA

Work Type

• Full Time

Experience Level

• 5+ years of experience

Education Level

• Bachelor's degree
• Master's degree

Salary/Compensations

• $80,000.00 - $95,000.00 annually

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Short-term disability coverage
• Long-term disability coverage
• Wellness resources
• Employee Assistance Program (EAP) services
• 401(k) plan with company matching contributions up to 5%
• Paid time off programs
• Paid company holidays

About the Company

• In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, DSV adds value to its customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. DSV works every day from its many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Its reach is global yet its presence is local and close to its customers.
• Working at DSV means playing in a different league. As a global leader in transport and logistics, DSV has been on an extraordinary journey of growth. DSV aims to grow together as it continues to innovate, digitalize and build on its achievements. With close to 150,000 colleagues in over 90 countries, DSV works every day to offer solid services and meet its customers’ needs and help them achieve their goals. DSV believes the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals. At DSV, performance is in its DNA. DSV employees don’t just work – they aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. DSV values inclusivity, embraces different cultures and respects the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Equal Opportunity

• DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.