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About the Role

As an Assistant Manager, you are part of the leadership team, helping to drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You will provide immediate feedback and coaching to the sales team to maximize performance and collaborate with the leadership team to adapt strategies for business success and ensure smooth operational support.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results while maximizing profitability.
• Own a designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Develop innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

Requirements

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Skills

• Visual Merchandising
• Operations
• HR
• Service & Selling
• Customer Service
• Community Engagement
• Fashion Trends
• Problem-Solving

Location

• Onsite

Work Type

• Part-Time
• Full-Time

Experience Level

• Retail Management

Salary/Compensations

• $19.50 - $24.35 per hour

Benefits

• Competitive base pay and bonus programs
• Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell
• Entertainment, travel, fitness, and mobile technology discounts
• 401(k) plan with company matching donations
• Medical and Prescription coverage
• Competitive Paid Time Off (PTO) plan, including paid holidays
• Medical, dental, prescription, vision, and life insurance

About the Company

• At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility.
• At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry.
• One of our core focuses here at JCG is creating a community and culture that builds belonging.
• We foster a collaborative, community-driven and innovative environment in our stores, home offices, and distribution and call centers.
• Our workplace should be a safe haven, where you flourish and succeed both as an individual teammate.

Equal Opportunity

• We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
• JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
• Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers.
• We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law.
• Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.