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About the Role

The Operations Associate plays a central role in keeping Forte Prep's high school campus running smoothly each day. This role supports the school's main office and front desk, student records and information systems, IT troubleshooting, supplies and procurement, school events, and state testing logistics. This position requires a proactive, detail-oriented individual who is comfortable juggling multiple responsibilities at once, communicates warmly with students, families, and staff, and approaches problems with initiative rather than waiting for direction.

Responsibilities

Manage phones, including answering, receiving, and placing calls and taking messages
Manage mail, including stamping, signing, and distributing received mail and preparing and sending outgoing mail
Respond to and address family requests, including providing requested documentation
Support the school's translation needs to ensure clear communication with all families
Actively contribute to building an engaged, diverse, and inclusive school community
Move packages weighing up to 30 pounds
Support the collection and maintenance of student, personnel, and school information, including receiving forms and paperwork
Take and track attendance, follow up on missing forms, and keep contact information current
Enter information into ATS and other student information systems
Maintain accurate, up-to-date records
Provide first-line technical support to staff, including troubleshooting hardware and software issues
Collaborate with IT vendors and Central Office staff to address and resolve technical challenges
Support classroom technology, copy machines, student and teacher devices, and networking equipment
Help manage the school's internal and external ticketing systems
Place and track orders for school materials, including poster paper, ink, and other supplies
Coordinate with vendors to ensure timely and accurate delivery
Manage the supply closet and inventory, ensuring adequate stock levels
Set up community meetings and school events, ensuring all logistical requirements are met
Collaborate with school staff and the Family Manager to ensure successful event execution
Coordinate the printing and distribution of exam materials
Oversee check-in and check-out processes for state, AP, and other major exams

Requirements

At least 2 years of experience in administrative or operations roles, preferably in an educational setting
Strong organizational and multitasking skills with attention to detail
Initiative and the ability to deliver results quickly and efficiently
Excellent communication and interpersonal skills
Proficiency in IT troubleshooting and basic technical support
Spanish fluency is required
High school diploma or equivalent; additional education or certifications in operations management or a related field is a plus
A belief that strong operations create the conditions for great teaching and learning
A proactive mindset that anticipates needs before they are flagged
Strong organizational discipline and attention to detail across many concurrent tasks
Warm, professional communication with students, families, and staff
A track record of reliability, follow-through, and ownership
Ability to reliably commute or relocate before starting work is required

Skills

IT troubleshooting
Basic technical support
Spanish fluency

Location

Elmhurst, NY 11373

Work Type

Permanent
Full-time
Onsite

Experience Level

2+ years of experience

Education Level

High school diploma or equivalent

Salary/Compensations

$60,000 to $70,000

Benefits

Medical insurance
Vision insurance
Dental insurance
403(b) matching
Parental leave
Tuition reimbursement
Smartphone
Laptop

About the Company

Forte Preparatory Academy is a college preparatory charter school serving students in Queens, New York. Our mission is to prepare all students to graduate from college and lead lives of purpose. We believe that strong daily operations are foundational to that mission. When the building runs well, teachers can teach and students can learn.

Equal Opportunity

Forte Preparatory Academy Charter Schools are committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.