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About the Role
Bring UX research and design thinking to ensure design solutions are user-focused while meeting client goals. Collaborate with a cross-functional team to solve UX Strategy and Design challenges across various client accounts and industries. Receive training in innovative CX, UX, and design approaches.
Responsibilities
- Play a hands-on UX design role to deliver world-class experiences for global brands through the creation of wireframes, sitemaps, information architecture, and other UX design deliverables.
- Collaborate with internal strategy, UX, development, and project management teams throughout the life cycle of an engagement to ensure success.
- Participate in customer and experience research efforts and translate customer needs into definition-providing deliverables like customer journey maps, personas, and experience roadmaps.
- Participate in the planning, execution, and evaluation of usability and user testing efforts.
- Participate in the presentation of your design work, with guidance and leadership from Design Directors and other team members.
Requirements
- Have a variety of experience in aspects of UX Design such as information architecture, wireframing, prototyping, and have real-world work to prove it.
- Participated in conducting UX Research activities such as user interviews, concept testing, card sorting, surveys, usability testing, etc.
- Clear and effective communication about your design ideas and solutions when presenting them to others.
- Ability to utilize data-driven consumer insights to develop compelling user experience design solutions.
- Strong communication and presentation skills.
- Able to prioritize and manage work, adhering to strict deadlines in a fast-paced environment.
- Ability to take constructive criticism and build on it.
- Able to function both independently and collaboratively in a team environment.
- Experience with design and collaboration tools such as Figma, Miro, and Adobe Suite.
- Experience with usability and user testing tools such as Optimal and User Testing is a plus.
- Portfolio displaying experience playing a user experience design role in the creation of world-class digital experiences required.
Skills
- UX Design
- Information Architecture
- Wireframing
- Prototyping
- UX Research
- User Interviews
- Concept Testing
- Card Sorting
- Surveys
- Usability Testing
- Communication
- Presentation Skills
- Data-driven Consumer Insights
- Figma
- Miro
- Adobe Suite
- Optimal
- User Testing
Location
- Chicago
- New York City
- Other Geographies
Work Type
- Hybrid Work
Salary/Compensations
- Chicago: $52-$62 per hour
- New York City: $57-$69 per hour
Benefits
- Work with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing.
- Access to innovative training programs, immersive workshops, and exclusive industry events.
- Flexibility of hybrid work.
- Join Employee Resource Groups.
About the Company
- iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today.
- As outcomes architects, we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.
- Our work is grounded in data-backed strategy, modern digital visibility, and connected execution.
- We help brands perform now while transforming for what is next, designing platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.
- As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.