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About the Role
The Express Car Team Member is responsible for providing exceptional customer service, ensuring a positive experience by assisting customers, upselling services, and maintaining a clean environment. The associate also plays a vital role in maintaining and operating the car wash equipment, performing routine cleaning, monitoring the system, and troubleshooting minor malfunctions.
Responsibilities
- Provide outstanding customer service by greeting customers, assisting with wash package selections, and addressing inquiries in a friendly and professional manner.
- Upsell and signup customers for additional services and products including car wash subscriptions, premium wash upgrades, and car care items.
- Maintain cleanliness and organization of the car wash tunnel and outside areas, ensuring all equipment, customer areas, and restrooms are tidy and operational.
- Monitor the operation of the automatic car wash system, performing basic troubleshooting and identifying potential malfunctions or issues.
- Perform routine maintenance on car wash equipment, such as checking fluid levels and cleaning components, to ensure optimal performance and efficiency.
- Resolve customer concerns or issues in a timely manner, escalating more complex problems to management when necessary.
- Adhere to safety protocols and company policies to ensure a safe environment for both customers and team members.
- Additional duties as required by the Team Leader to support store operations
Requirements
- Must be able to work a flexible schedule as needed
- Communicate verbally and in writing with various management on car wash operations in a quick timeline, especially if there are any changes or items that may adversely affect the store’s operations
- Ability to read, understand, and write in the English language
- Perform basic math including proper calculation of change, etc.
- Ability to be on time and fulfill all scheduled shifts as required by the company’s attendance policies
- Can lift up to 50 pounds
- Ability to climb ladders as needed
- Ability to remain calm and respond to emergencies according to policies and procedures defined by company guidelines
- Tolerate exposure to gasoline fumes and cleaning products
- Ability to work in various environments, including in harsh weather conditions
- Uniforms will be provided and always worn while on the clock
- Must be 18+ years old to work
- The company reserves the right to run background checks as a condition of employment
Skills
- Customer service
- Upselling
- Basic math
- Troubleshooting
- Communication
Location
- Union City, CA
Work Type
- Full-time
Benefits
- Employees that are with us for 6 months to 3 years = 0.10 cents off a gallon of fuel
- Employees that are with us for 3 years to 5 years = 0.30 cents off a gallon of fuel
- Employees that are with us for 5+ years = 0.40 cents off a gallon of fuel
- Uniforms will be provided
About the Company
- West Coast Convenience is the parent company of Loop Neighborhood Market, Poppy Market, and other gas brands.
- Headquartered in Union City, CA, we operate a growing network of convenience stores, fuel stations, and car washes across California.
- Founded in 1978, the company also develops real estate and owns and operates its locations.
- We are committed to delivering high-quality, better-for-you products, and an exceptional store experience, guided by our core values: People, Teamwork, Communication, Training, Results Matter, Fun, Customer-Centered, and Safety.
- If you enjoy a fast-paced environment and are driven by service, innovation, and teamwork, we invite you to join us in redefining convenience for our customers every day.