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About the Role
Window World of Long Island is seeking a friendly, organized, and dependable Customer Service Representative (CSR) to be the first point of contact for customers. This role involves managing high-volume inbound/outbound calls, scheduling appointments, and recording customer data within a CRM, all while maintaining a customer-first mentality to ensure positive experiences.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Build rapport with customers through active listening, a positive demeanor, and attention to the home’s needs.
- Convert customer inquiries from various communication channels into sales appointments.
- Follow-up on open opportunities to maximize schedule and confirm appointments.
- Maintain strong knowledge of products, policies, and services of the organization.
- Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
- Resolve customer concerns and direct issues by determining cause, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
Requirements
- Customer service or office experience preferred but not required.
- Willing to train the right candidate.
- Strong communication and people skills with willingness to make follow-up calls with customers.
- Friendly, positive, and professional attitude.
- Self-motivated, goal-oriented, and strong work ethic.
- Comfortable using computers, scheduling systems, and email.
- Ability to multitask in a fast-paced environment.
- Punctual with reliable transportation.
- Comfortable working 5 days a week.
Skills
- Customer service
- Office experience
- Communication skills
- People skills
- Computer proficiency
- Scheduling systems
- Multitasking
- Phone etiquette
- Active listening
- CRM usage
Location
- Long Island
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- 401(k)
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Comprehensive paid process and systems training
- Generous paid time off and holidays (After employed for 90 days)
- Paid on-the-job training
- Engaging team culture with regular events
About the Company
- Window World is the largest exterior remodeler in the United States.
- We offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products.
- Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care.
- Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.