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About the Role

The Site Engineer provides IT support for business operations, ensuring local and remote business systems remain online and running optimally. This role resolves escalated end-user help requests, supports users remotely and in-person, and takes ownership of the home site's IT infrastructure.

Responsibilities

• Act as an escalation point for advanced or difficult incident/requests to IT Operations
• Perform end-user systems setup, management, and maintenance (laptop, desktop, mobile)
• Manage and maintain servers and networks
• Perform proactive maintenance and repair for document imaging systems (Office and production label printers)
• Administer Microsoft Active Directory objects (user, group, computer), including Group Policy
• Manage Microsoft Office 365 accounts (provisioning, de-provisioning, maintenance)
• Set up, manage, secure, and maintain Windows Servers
• Oversee datacenter operations including VMWare, virtual networking, monitoring, and maintenance
• Respond to technical support requests via phone, email, and help desk
• Build rapport with end-users
• Record, track, and document the service desk request problem-solving process
• Create and maintain documentation for home site and remote locations/applications
• Provide after-hours support as required
• Travel may be required infrequently
• Plan for changes impacting network infrastructure with business users
• Evaluate documented resolutions and analyze trends to prevent future problems
• Alert management to emerging trends in incidents
• Assist in IT asset tracking and management of IT equipment
• Assist in setup and imaging of new computers
• Assist in setup of new server or networking equipment
• Assist in software releases and PC Refresh roll-outs
• Interface with application vendors to resolve specialized issues

Requirements

• High School Diploma or equivalent required
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Ability to present ideas in user-friendly, business-friendly and technical language
• Fluent English and strong written and oral communication language skills
• Highly self-motivated, self-directed and keen attention to detail
• Proven analytical, troubleshooting, and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Excellent written, oral and interpersonal communication skills
• Ability to present ideas in business-friendly and user-friendly language
• Maintain high level of confidentiality with company information
• Complete a background and drug test screening
• Combination of refrigerated warehouse (20%) and office (80%) environment
• Lifting and transporting of moderately heavy objects, such as computers and peripherals. Must be able to lift up to 30 lbs. with or without accommodation.
• On-call and after-hours availability as needed and some holiday coverage
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Handle stressful situations, multi-tasking, and critical deadlines

Skills

• Advanced Knowledge of computer hardware (desktops, laptops, tablets, mobile phones, printers/copiers, servers, storage devices, networking equipment)
• Experience with Microsoft Office Suite
• Experience with Windows Server
• Experience with Windows and Mac operating systems
• Experience with Cisco Networking devices
• Experience with Microsoft 365 and Azure
• Experience with VMWare virtualization
• Cabling experience a plus
• Spanish a plus

Location

• Ontario NY

Work Type

• Full-time
• On-call

Experience Level

• 5 to 8 years related work experience preferred
• Work experience in a JIT production environment preferred

Education Level

• Bachelor’s degree in Computer Science, Information Systems, or related field preferred
• Industry certification (e.g. MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA, etc) preferred

Salary/Compensations

• $63,000 - $65,000

Benefits

• Paid weekly
• Medical, Dental, Vision, Life Insurance
• Paid time off and holiday pay
• Employee Engagement & Recognition Programs
• Opportunities for growth and advancement

About the Company

• Mastronardi Produce pioneered the commercial greenhouse industry in North America and is the leading greenhouse vegetable company on the continent.
• Award-winning, flavorful produce is packed under the SUNSET® brand and available at leading grocery retailers across North America.
• Family owned for over 65 years, pride in flavorful products and the best people in the industry.
• Constantly pushing boundaries to be a leader in fresh produce innovation.
• Seeks individuals that demonstrate PRIDE values (Passion, Respect, Innovation, Drive, Excellence) to inspire healthy living through WOW flavor experiences.

Equal Opportunity

• Mastronardi Produce has accommodation processes and policies in place and provides accommodation for employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resource office so that arrangements can be made for the appropriate accommodation to be put in place.