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About the Role

CAMP Aviate is looking for an Account Manager to grow and expand customer partnerships across the aviation industry. In this role, you will develop a deep understanding of customer business objectives, industry challenges, and operational needs while helping clients maximize the value of CAMP Aviate’s solutions. You will serve as a trusted advisor to your customers, identifying opportunities to strengthen partnerships, improve operational efficiency, and drive measurable business outcomes.

Responsibilities

• Execute account plans designed to grow CAMP Aviate’s revenue through customer retention, expansion, cross-sell, and upsell opportunities.
• Develop and maintain trusted advisor relationships with key stakeholders within your portfolio of accounts.
• Identify opportunities to expand CAMP Aviate’s footprint within existing customer organizations and support new business opportunities through referrals and advocacy.
• Drive customer adoption and value realization by aligning CAMP Aviate solutions with customer business objectives.
• Develop a comprehensive understanding of customer operations, business drivers, goals, and challenges.
• Conduct regular business reviews with customers to evaluate performance, identify opportunities, and ensure continued alignment with strategic objectives.
• Proactively identify risks to customer satisfaction, adoption, and retention, and coordinate appropriate action plans.
• Serve as the primary point of contact and advocate for customers within CAMP Aviate.
• Own renewal strategies and execution for assigned accounts, ensuring high retention rates and customer satisfaction.
• Identify expansion opportunities through additional products, services, users, locations, and business units.
• Collaborate with customers to develop success plans that support long-term partnership growth.
• Maintain accurate customer records, account plans, renewal forecasts, and opportunity tracking within CAMP Aviate’s CRM platform.
• Consistently document customer interactions, strategic initiatives, risks, opportunities, and next steps.
• Develop and manage account growth plans and revenue forecasts for assigned territories and customer segments.
• Work closely with Customer Success, Product Management, Support, Marketing, Revenue Operations, and Executive Leadership teams to deliver an exceptional customer experience.
• Partner with internal stakeholders to address customer needs, resolve issues, and communicate product feedback.
• Advocate for customer priorities and communicate market insights throughout the organization.
• Serve as CAMP Aviate’s eyes and ears within the aviation industry.
• Stay informed about industry trends, operational challenges, regulatory changes, and emerging technologies.
• Regularly communicate customer feedback, competitive intelligence, and market opportunities to internal teams.

Requirements

• 5+ years of experience in Account Management, Customer Success, Strategic Relationship Management, or SaaS B2B sales.
• Proven track record of retaining and growing customer revenue through renewals, expansion, and strategic account planning.
• Experience managing complex enterprise or mid-market customer relationships across multiple stakeholders.
• Demonstrated success working with software, technology, or aviation-related solutions.
• Experience leveraging business tools and technologies to optimize customer engagement and account performance, including Salesforce, HubSpot, Power BI, and customer success platforms.
• Strong analytical skills with the ability to identify trends, uncover opportunities, and develop actionable account strategies.
• Experience creating forecasts, account plans, business reviews, and customer success plans.
• Exceptional interpersonal and communication skills with the ability to build executive-level relationships.
• Skilled at navigating complex customer organizations and influencing decision-makers.
• Strong consultative approach with a focus on solving business problems and delivering measurable value.
• Confident, collaborative, and customer-focused.
• Highly organized with strong attention to detail and follow-through.
• Entrepreneurial mindset with the ability to thrive in a fast-paced and evolving environment.
• Passionate about customer outcomes and continuous improvement.
• Willingness to travel up to 25%, including customer visits, industry conferences, and company events.
• Fluent in English, both written and verbal.
• Experience in aviation, aerospace, maintenance operations, or business aviation is highly desirable.

Skills

• Account Management
• Customer Success
• Strategic Relationship Management
• SaaS B2B sales
• Salesforce
• HubSpot
• Power BI
• Customer success platforms
• Analytical skills
• Forecasting
• Account planning
• Business reviews
• Customer success plans
• Interpersonal skills
• Communication skills
• Consultative approach
• Aviation industry knowledge

Experience Level

• 5+ years of experience

Salary/Compensations

• $80,000 Base + Commission Structure (Depending on experience)

About the Company

• At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry.
• With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology.
• Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.
• Our Mission & Vision: We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.
• Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.
• Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

Equal Opportunity

• CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled
• CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com [hr@campsystems.com].
• All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.