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About the Role

As a Senior Product Manager, you will shape the product's evolution by balancing user needs, business goals, and technology. This role requires curiosity, trust-building, and the ability to translate complex problems into clear direction. You will collaborate with engineering, design, and commercial teams to enhance a mature SaaS product and influence its future direction, impacting how businesses manage customer feedback.

Responsibilities

Define and communicate a product vision aligned with business strategy and technical capabilities.
Analyze market trends, identify innovation opportunities, and validate product ideas.
Set priorities that balance engineering capacity, user needs, and business goals.
Work with engineering to assess feasibility, align on realistic timelines and resource allocation.
Support maintainability and scalability while advocating for innovation and technical debt reduction.
Lead cross-functional alignment for product launches.
Balance feature development with technical debt and infrastructure improvements.
Conduct market research to align features with real-world demands.
Define and track product success metrics for user engagement and business impact.

Requirements

5+ years of experience as a Product Manager within B2B SaaS, with clear ownership of a mature product.
Enjoy building from scratch and are genuinely curious about emerging technologies.
Strong problem-solver, able to balance short-term customer needs with long-term product vision.
Communicate clearly and build trust easily across diverse teams and with external partners.
Comfortable navigating ambiguity and helping create clarity where it doesn't yet exist.
German language skills is a strong plus.
Background in startups or high-growth technology companies.
Track record of shipping AI-powered features and integrations.
Experience in the customer feedback, hospitality tech, or review management space.

Location

Berlin, Germany

Work Type

Hybrid
Full-time

Experience Level

Senior

Benefits

International team and great atmosphere with regular events.
Work from a dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte) 2-3 days a week, with flexibility.
Full membership at Mindspace (co-working), allowing work from any of their locations.
Work with highly experienced and capable people motivated to build great products.
Budget to bring remote team members together and work in person.
Opportunity to define and build the future technology strategy of a growing SaaS company.
Direct partnership with the CEO and leadership team on strategic initiatives.
Pick your own device.
Earn extra vacation days each year (Start 26 days, Max 34 days).
FitX gym membership, available at all locations.

About the Company

Customer Alliance is obsessed with feedback, reflected in its culture and product.
A diverse team of 19 nationalities supports and inspires each other.
A positive and growth-oriented work environment encourages idea sharing, skill development, and fun.