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About the Role
The Direct Service Advocate provides trauma-informed, survivor-centered support to individuals impacted by domestic and sexual violence and stalking. Support includes crisis intervention, emotional support, safety planning, court and medical advocacy, and connection to resources.
Responsibilities
- Provide in-person and phone-based advocacy for individuals impacted by domestic and sexual violence and stalking
- Offer crisis intervention, emotional support, safety planning, peer support, and referrals
- Facilitate and/or support survivor support groups, as assigned
- Accompany clients to hospitals, police departments, Child Advocacy Centers (CACs), and court proceedings as needed
- Assist with shelter intake and follow-up support when appropriate
- Maintain accurate, timely, and appropriate data entries in the client services database
- Serve as scheduled staff backup on the 24/7 support line rotation, including nights and weekends
- Participate in other on-call shifts as assigned, such as weekday daytime coverage
- Provide support to on-call volunteers during shifts as needed
- Build collaborative relationships with local partners such as law enforcement, healthcare, legal, and social services
- Participate in local community meetings, multidisciplinary team (MDT) meetings, and case reviews as assigned
- Participate in outreach and awareness events to promote services and community engagement
- Attend regular staff meetings, supervision, and staff development opportunities
- Communicate effectively with team members regarding coverage, client needs, and service delivery
Requirements
- Completion of the 30-hour Response Training Program (required upon hire) to ensure understanding of confidentiality, privilege, and program standards
- Maintain a minimum of 6 hours of annual training relevant to advocacy and trauma-informed care
- Valid NH driver’s license, reliable transportation, and adequate insurance coverage
- Willingness and ability to work outside of regular business hours, including evenings and weekends
- Ability to work in emotionally demanding environments; strong self-care and boundary-setting skills recommended
- Flexibility to adapt to a dynamic work pace and shifting priorities
Skills
- Crisis intervention
- Emotional support
- Safety planning
- Court advocacy
- Medical advocacy
- Resource connection
- Peer support
- Data entry
- Community collaboration
- Communication
- Professionalism
- Empathy
- Self-care
- Boundary-setting
Location
- Office based with regular local travel required
Work Type
- Full-time
Experience Level
- Minimum of two years of relevant experience
Education Level
- Associate degree in human services, criminal justice, psychology, or a related field