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About the Role
The CORE Agent is a key player within our Reservations department assisting to field all incoming calls to the appropriate department within the hotel as well as selling the resort and providing information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation. The CORE Agent will be responsible for providing top notch customer service over the phone, monitoring systems and communication channels, and helping the team prepare for guest arrivals.
Responsibilities
- Field all incoming calls to the appropriate department within the hotel
- Sell the resort and provide information to prospective guests
- Capture sales from incoming calls
- Coordinate details of each reservation
- Provide top-notch customer service over the phone
- Monitor systems and communication channels
- Help the team prepare for guest arrivals
Requirements
- Knowledge of Opera preferred
- One to two years’ experience working in hotels or customer service preferred
- Strong communication skills
- Work authorization in the United States
Location
- Austin
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- COMPLIMENTARY FREE Medical, Dental and Vision Insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- DISCOUNTED public transportation options
- Gold’s Gym membership
- Vacation
- Sick time
- Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Equal Opportunity
- The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule.
- The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.