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About the Role

Ethoca Alerts addresses fraud, disputes, and transaction uncertainty by delivering near real-time transaction and fraud signals to issuers and merchants. This enables proactive issue resolution, prevention of unnecessary chargebacks, and improved customer experience, ultimately reducing operational costs and friction across the payment lifecycle.

Responsibilities

• Act as the business owner and manage the end-to-end product roadmap for Ethoca Alerts.
• Optimize product performance by enhancing data quality, matching accuracy, and signal effectiveness.
• Oversee the product lifecycle, including continuous improvement, operational performance, and P&L management.
• Take a data-driven approach to product enhancements, identifying opportunities to improve alert accuracy, timeliness, and coverage, and prioritizing roadmap investments.
• Understand Mastercard’s business model and leverage financial and commercial insights to drive revenue growth and cost efficiency across Alerts.
• Leverage the Studio framework to deliver ongoing innovation and enhancements, focusing on prevention-led use cases and real-time decisioning.
• Lead test & learn experimentation to optimize alert performance, customer outcomes, and ecosystem adoption.
• Incorporate a deep understanding of the payments ecosystem, including issuer and merchant workflows, fraud trends, regulatory considerations, and evolving technologies.
• Leverage product, data, and platform knowledge to enhance Alerts value and interoperability across the ecosystem.
• Take accountability for the delivery of key product enhancements, partnering cross-functionally.
• Understand the Software Development Lifecycle and proactively identify and address barriers to delivering capabilities on time and within budget.
• Use dashboards and analytics to monitor product performance and drive action plans.
• Collaborate across product, technical, data, and commercial teams to define requirements and deliver scalable solutions.
• Partner across the organization to establish best practices and continuously improve the Alerts operating model.
• Drive consistent product documentation and knowledge sharing across the Studio framework.
• Demonstrate continuous learning, particularly in fraud trends, data capabilities, and payment ecosystem evolution.
• Lead by example, demonstrating product management excellence and Mastercard Way values.

Requirements

• Experience driving data-driven product strategies, particularly in transaction data, fraud, or payments ecosystems.
• Proven success delivering and scaling products across multiple markets and customer segments.
• Experience managing commercial outcomes, including revenue growth drivers and cost optimization.
• Strong understanding of issuer and merchant workflows, dispute drivers, and prevention strategies (preferred).
• Ability to translate complex data and technical concepts into clear, actionable product strategies.
• Clear and concise communication, with strong stakeholder influence at senior levels.
• Experience improving team processes to accelerate delivery, innovation, and quality.
• Demonstrated ability to lead and develop high-performing product teams.
• Experience recruiting, developing, and retaining technical product talent.

Skills

• Product Management
• Data Analysis
• Fraud Detection
• Payments Ecosystem
• Product Strategy
• Stakeholder Management
• Agile Methodologies
• Team Leadership
• Technical Talent Development

Location

• Canada

Work Type

• Full-time

Experience Level

• Director

Salary/Compensations

• $150,000 - $234,000 CAD

Benefits

• Discretionary annual incentive program

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide, building a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
• Everyone wants easier ways to pay; we invent them.
• Checkout lines are slow; we speed them along.
• Merchants want more sales; we give them data and insights.
• People need financial access; we connect them.
• Corporate purchasing is complicated; we make it simple.
• Commuters are busy; we speed them on their way.
• Governments need greater efficiencies; we help create them.
• Small businesses are virtual; we give them access to a world of buyers.
• Retailers want to fight fraud; we provide the tools.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.