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About the Role

We are looking for a Senior Program Manager - Payments role within the Global Money Movement (GMM) team at Remitly. The GMM team is focused on enabling new payment options and improving the existing payments experience for our customers sending from 30 countries to our over 170 receiving countries. This role will report directly to the Group Program Manager for Payments, exerting direct influence over the product and financial partners' roadmap. This role has a global scope with a primary focus on EMEA and APAC markets.

Responsibilities

Help define payments product strategy, roadmap, and build a prioritisation framework that captures relevant tradeoffs for the team while creating organisational alignment
Design, implement and manage programs and operational processes that help us scale within Remitly
Understand the payment ecosystem and Remitly's platform end to end, the APIs in our systems and the dependencies, and use this knowledge to improve our payment systems
Identify inefficiencies in Remitly's payments operating model and drive new solutions (including defining technical and operational requirements) to address them
Manage end-to-end project plans for new implementations, working with other stakeholders and financial partners to ensure delivery
Help to define and implement metrics to measure payments and partner health
Assist with incident resolution when needed, working with Engineering and Product teams to drive partner communications and escalations

Requirements

8+ years of relevant experience in program management and/or payments business operations
5+ years of payments experience in the merchant and/or payments provider side (e.g., PSP, acquirer, aggregator, etc.)
Experience driving medium-to-large sized technical projects with external financial partners and cross-functional internal stakeholders
Proficient in payment systems and architecture, comfortable at engaging in technical discussions without delving excessively into intricate details, and ability to drive conversations at a technical level
Strong program management skills with experience taking initiatives from conception to launch and managing end-to-end execution of projects
Basic to intermediate SQL skill
Experience working with product and engineers to make tough technical tradeoffs and you can sweat the details to understand the impacts of these tradeoffs and find a careful balance between short-term outcomes and long-term effects
Comfortable with occasional meetings outside of standard business hours to accommodate time zone differences across the Asia-Pacific region
Periodic international travel is also expected to support cross-functional collaboration and key partner engagements

Skills

Payments
Program Management
SQL
Technical Discussions
Project Management
Product Strategy
Roadmap Development
Operational Processes
Metrics Measurement
Incident Resolution
Cross-functional Collaboration
Partner Engagement

Location

London, UK

Work Type

Hybrid

Experience Level

Senior

Benefits

Paid Vacation Days
Health insurance
Commuter benefit
Employee Stock Purchase Plan (ESPP)
Mental Health & Family Forming Benefits
Continuing education

About the Company

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world.
Remitly helps immigrants send money home in a safe, reliable and transparent manner.
Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes.
Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.

Equal Opportunity

Remitly is an E-Verify Employer
At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.
Remitly is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.