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About the Role

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a damn good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both front of house (FOH) and back of house (BOH) activities.

Responsibilities

• Lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Complete and ensure compliance with all health, safety, and regulatory checklists.
• Resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Perform other duties or special projects as assigned to meet evolving business needs.

Requirements

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required State Alcohol-Server and Manager SERVSAFE certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.
• Bilingual English/Spanish is a plus.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Skills

• Leadership
• Adaptability
• Communication
• Attention to detail
• Teamwork

Work Type

• Full-time

Experience Level

• Supervisory
• Leadership

Salary/Compensations

• $18.00 - $22.00 per hour

Benefits

• Flexible schedules
• Incredible growth opportunities
• Damn Good food discount card for you AND your spouse
• Medical, dental, and vision for full time Team Members after 1 year of employment
• 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy’s Family Foundation support

About the Company

• The Torchy’s legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.