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About the Role

Security Officers protect client properties against fire, vandalism, and illegal entry. This role involves monitoring cameras and alarms, dispatching calls, and providing general assistance. The successful candidate will be a problem solver with critical thinking skills and attention to detail.

Responsibilities

• Monitor cameras and alarms, dispatching associated calls via telephone and radio.
• Provide general assistance to employees and guests.
• Monitor various tools to identify threats and/or risks to the organization.
• Coordinate response to life safety incidents and dispatch appropriate personnel.
• Maintain records of communications and events.
• Manage and handle sensitive situations while maintaining confidentiality and information security.
• Conduct investigative video reviews and report findings.
• Assist in conducting investigations and update requestors promptly.
• Document all reported incidents, notifying appropriate parties for escalation or action.
• Ensure all systems within the CTC are functioning properly and report deficiencies.
• Coordinate the response of on-site security personnel utilizing surveillance tools.
• Proactively monitor developments of extreme or adverse atmospheric conditions.
• Collect real-time information and alert relevant offices or employees during proximity emergencies.
• Maintain situational awareness during civil demonstrations, identifying signs of unruly behavior.
• Manage and prioritize employee security concerns through various communication platforms.
• Troubleshoot CCTV, Physical Access Control, and security software platforms.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare required reports.

Requirements

• High School diploma or General Education Degree (GED).
• Minimum of 18 years of age.
• Ability to pass a criminal background check and drug test.
• Minimum of 1 year of customer service experience.
• Working knowledge of mass notification tools.
• Ability to rapidly analyze large amounts of information while maintaining composure during high-stress circumstances.
• Prepared to work in a 24/7 operations center on a designated shift with flexibility to cover extra hours.
• Ability to read and comprehend simple instructions, short correspondence, and memos in English.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to type at least 45 wpm.
• Proficient in Microsoft Windows 10 and Microsoft Office Products, including Outlook.
• Valid Driver's License.
• Employee is regularly required to talk or hear.
• Employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel.
• Employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, or crouch.
• Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, ability to adjust focus, and ability to see and distinguish basic colors.

Skills

• Problem Solving
• Technical Skills
• Customer Service
• Interpersonal Skills
• Oral Communication
• Written Communication
• Diversity
• Ethics
• Organizational Support
• Judgement
• Professionalism
• Quality
• Safety and Security
• Adaptability
• Attendance/Punctuality
• Dependability
• CCTV
• Physical Access Control
• Security Software Platforms
• Microsoft workspace
• Microsoft Windows 10
• Microsoft Office Products
• Outlook

Location

• 24/7 operations center

Work Type

• Full-time

Experience Level

• Minimum of 1 year of customer service experience
• Minimum of 1+ years of experience in a physical Security Operations Center (SOC), a GSOC, or experience in security and/or law enforcement positions or dispatch centers (preferred)
• 1 year of related experience in crisis management, physical security, critical infrastructure protection, risk controls, or loss prevention
• Experience in alarm monitoring

Education Level

• High School diploma or General Education Degree (GED)
• Associate's and/or Bachelor’s Degree preferred in Security Management, Criminal Justice, Emergency Management, Homeland Security, or similar

Salary/Compensations

• $17—$17 USD

Benefits

• Unique and generous benefits
• Opportunities for career growth

About the Company

• Walden Security is one of the nation’s most dynamic and fastest growing security companies.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.