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About the Role

The Client Advisor is responsible for contributing to the store's sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies. They're a sales professional in the luxury goods sector and apply this professionalism in promoting the brand image. Moreover, they collaborate in achieving the quantitative and qualitative objectives for the store.

Responsibilities

• Reach and surpass monthly sales goals.
• Demonstrate in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.
• Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers.
• Provide courteous and precise customer satisfaction.
• Follow-up with clients through telephone calls, letters, cards and special announcements.
• Keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events.
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Constantly keep up-to-date regarding fashion trends and monitor competition.
• Know customers' needs, both expressed and less obvious.
• Demonstrate, recommend and style the products available; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database.
• Understand the Company’s brand values.
• Communicate the brand values to customers.
• Support the brand image by always adhering to dress code.
• Participate in the inventory process.
• Contribute to and create an overall positive atmosphere in the Store.
• Maintain a clean and organized store.
• Maintain knowledge and understanding of store sales goals.
• Maintain visual merchandising criteria and quantities per Company standards and guidelines.
• Make sure that product is accurately coded, tagged and priced.
• Provide store management with qualitative feedback.

Requirements

• Previous retail customer service experience in luxury market.
• Previous client book preferred.
• Excellent customer services skills.
• Writing and communication skills proficiency (written and verbal).
• Required to stand and walk for up to eight hours in a workday.
• Required to lift and or move up to 50 pounds.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request.
• Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Skills

• Customer/Client Focus
• Communication Proficiency
• Organizational Skills
• Ethical Conduct
• Sales
• Product Knowledge
• Selling Ceremonies
• Customer Service
• Organizational Skills
• Multi-tasking
• Prioritizing
• Clienteling
• Fashion Trends
• Visual Merchandising

Location

• United States

Work Type

• Full-time

Experience Level

• 4+ years in premium / luxury commission sales environment

Salary/Compensations

• $19 - $22 per hour

About the Company

• Jil Sander is an international luxury brand led by design, quality and functionality.
• Progressive and experimental, it delivers an enduring wardrobe for women and men fusing elements from different genres, in a play of contrast that produces a variety of garments and accessories that are evenly sumptuous, practical, and iconic.
• Technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour, complement each other, balancing invention and purity of forms.
• The constant collaboration with artists, photographers, filmmakers, musicians, and artisans constantly adds resonance and depth to the vision.
• The brand was established in 1968 by Mrs. Jil Sander, it is directed by Simone Bellotti, and it was acquired by the OTB Fashion Group in 2021.