Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Owns the day-to-day administration, data quality, and user support of Salesforce for IAG Media. Ensures Sales, Account Management, and Sales Planning teams use the system consistently and that all client, campaign, delivery, escalation, and reporting information is complete, organised, and ready to use. Manages Salesforce configuration, user support, dashboards, data hygiene, workflow updates, reporting, process improvements, and billing support to ensure the system supports the full campaign lifecycle.

Responsibilities

Administer Salesforce for IAG Media’s stakeholders, including Sales, Account Management and Finance teams
Maintain accurate account, contact, opportunity, campaign and delivery-status data
Build and manage dashboards for pipeline, revenue, campaign status, delivery issues and account activity
Define and enforce CRM data-quality rules, required fields and naming conventions
Support users with Salesforce questions, training and process guidance
Configure workflows, views, reports and process updates as the operating model evolves
Support integration requirements between Salesforce, reporting dashboards and finance/ billing tools
Monitor CRM adoption and escalate repeated data-quality or process issues
Produce regular Salesforce reporting for Sales, Account Management, Finance teams and leadership
Continuously improve Salesforce usability to reduce manual work and improve decision-making
Collaborate with Finance to create, send and track invoices to advertisers and partners
Upload invoices to agency portals when required by agency agreements

Requirements

3–5 years as Salesforce Administrator, CRM Administrator, Revenue or Sales Operations Specialist
Strong knowledge of Salesforce configuration, objects, fields, workflows, dashboards and reporting
Experience supporting sales, account management or campaign operations teams
Good understanding of pipeline, opportunity, account, campaign and client-service processes
Strong data-quality mindset, with experience defining required fields, naming conventions and reporting standards
Ability to translate business needs into practical Salesforce improvements
Experience training users, solving adoption issues and creating simple user guidance
Strong analytical skills and ability to build dashboards for leadership and operational teams
Understanding of OMS, campaign tracking, billing or media operations workflows is desirable
Detail-oriented, structured and able to manage competing requests from multiple teams

Skills

Salesforce administration
CRM administration
Revenue operations
Sales operations
Salesforce configuration
Salesforce objects
Salesforce fields
Salesforce workflows
Salesforce dashboards
Salesforce reporting
Data quality management
Process improvement
User training
Analytical skills
Dashboard creation
OMS
Campaign tracking
Billing
Media operations

Location

London, UK
Dublin
Madrid
Barcelona
Kraków

Work Type

Full-time

Experience Level

3-5 years

Benefits

Health insurance
Pension
Performance bonuses

About the Company

IAG Transform is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG.
Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.
IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling.
These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world.
As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.
IAG Transform plays a critical role in driving transformation across IAG and the aviation industry, through expertise and capabilities in procurement, technology, AI, innovation, and transformation.
With us, your work will create real impact, from everyday improvements to breakthrough change that reshapes the way the world flies.

Equal Opportunity

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.