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About the Role
ASCO Equipment has a career opportunity for a Service Writer in Austin/Manor, Texas. Service Writers directly engage with customers, service technicians, and other departments to coordinate and schedule preventative and other maintenance needs, facilitating service needs with customers and technicians.
Responsibilities
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and Manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
Requirements
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Skills
- Heavy equipment experience preferred
- Automotive industry experience may translate
- Detail oriented
- Time management
- Teamwork
- Customer service
- Communication
- Computer proficiency
- G-Suite proficiency
Location
- Austin/Manor, Texas
Work Type
- Full-time
Experience Level
- 2+ years
Benefits
- 100% paid health insurance
- 401(k) + profit sharing
- Paid holidays
- Paid Training
- Advancement Opportunities
- ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education
About the Company
- ASCO Equipment is not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. We are a results-driven company with a passion for solving challenges.
- Our Core Values: Honor God, Develop People, Pursue Excellence, Grow Profitably, Be Part of Something Bigger
Equal Opportunity
- ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.