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About the Role

Transcreation Account Managers (TAM) are responsible for delivering projects on time, on specification, and on budget. They must demonstrate a good understanding of project management methodologies and CAT tools, excellent linguistic skills, and knowledge of best practices. The TAM is the key point of contact for their projects and relays information about timings, scope, budget, resources, and changes to the project plan. They possess good problem-solving skills, a desire to learn, and a passion for languages, cultures, marketing, and advertising.

Responsibilities

Display understanding of client needs to deliver high satisfaction levels in terms of quality and timeliness.
Share feedback with the wider team and escalate concerns to relevant stakeholders.
Act as the primary client contact for localization project delivery.
Structure regular status and communications with clients and internal stakeholders.
Define scope and approach, set and manage expectations and deliverables.
Troubleshoot issues as they arise and escalate to their manager if required.
Partner with Client Service, Production, and Finance to ensure a smooth process, proper resource allocation, and a superior result.
Demonstrate strong collaboration skills with internal teams and key external partners to ensure quality and adherence to production guidelines for key deliverables.
Manage small-to-medium projects independently from initiation through to completion (briefing to billing).
Work with cross-functional teams in a fast-paced agency environment.
Take responsibility for the quality of transcreation and language services delivered to the client.
Update glossaries and maintain Translation Memories to capture client feedback/preferences for future reference.
Provide constructive feedback to freelance linguists at the end of each project to drive continuous improvement.
Manage client objectives, budget, expectations, deliverables, and timelines, and communicate changes/directions to team members.
Keep projects on track through clear task lists, timing schedules, and trackers.
Participate actively and articulate status knowledgeably internally or during client interactions.
Identify improvements to existing workflow and processes.
Identify potential project risks and develop contingency plans, escalating to Senior Transcreation Account Manager and/or Transcreation Team Lead if needed.
Liaise with clients/agencies/suppliers to obtain schedules, briefs, assets, and technical specifications.
Ensure the highest quality is always delivered to clients.
Own project budget and tracking of all costs throughout the project lifecycle.
Reconcile estimates to actuals and resolve budget discrepancies among disciplines, vendors, and clients.
Manage POs, run financial reporting, and bill against project budgets.

Requirements

3+ years’ proven experience in a Localization Project Management role with a strong emphasis on creative language projects requiring detailed transcreation knowledge.
Understanding of languages and the creative development process, as well as quality assurance methodologies.
Proven experience servicing international clients and managing their projects in multiple markets with multiple stakeholders.
Strong communication skills including solid experience in client communication.
Fluent oral and written English is essential.
Highly organized, detail-oriented, quality-oriented, and customer-focused with a clear understanding of international brand challenges.
High level of IT literacy and numeracy skills.
Strong skills in prioritization and time management.
Proven team-working skills.
Complaint management experience.
Ability to innovate, be analytical, and think ‘outside of the box’.
Resilience and ability to work under pressure.
CAT Tool / TMS experience.

Skills

Project management methodologies
CAT tools
Linguistic skills
Client communication
Prioritization
Time management
Team-working
Complaint management
Innovation
Analytical thinking
IT literacy
Numeracy skills

Experience Level

3+ years’ proven experience of working in a Localisation Project Management role

About the Company

WPP Production is the unified global production company that brings together all of WPP's content producers, studios, and craft experts into one connected organization.
We combine world-class human craft with next-generation technology to originate, design, and deliver multi-channel content systems at scale.
Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always-on, AI-driven marketing world.
WPP is the trusted growth partner for the world’s leading brands.
We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions, and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity, and deliver transformational growth.

Equal Opportunity

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics.
We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.