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About the Role

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

Responsibilities

• Monitor all inbound and outbound shipments daily to ensure timely delivery.
• Advise customers on daily service-related issues, including customs detentions and ETA for flights/trucks.
• Develop excellent working relationships with customers on a daily basis.
• Analyze repetitive operational problems and develop service solutions.
• Inform customers of the latest booking times and required documentation.
• Book shipments using the Marken booking system.
• Support other departments, including Customer Relationship Management, Transport, Operations, and Sales.
• Provide customers with Marken Service information.
• Share potential customer information with the Sales department.
• Develop a partnership with customers by understanding their specific industry and logistical requirements.
• Provide high-quality customer solutions.
• Engage in extensive contact with Customer Representatives.
• Engage in extensive contact with local and regional Aviation and other relevant operational locations.
• Engage in extensive contact with Operations/Logistics divisions Marken London.
• Participate in scheduled meetings to discuss service performance and concerns.
• Form working relationships and understand other departments within the customer's organization.
• Adhere to all company policies.
• Undertake any other reasonable duties as requested by the Line Manager or Branch Manager.

Requirements

• Complete and thorough understanding of Aviation/Airline Networks.
• Excellent communication skills with the ability to influence others.
• Excellent problem-solving and prioritization skills are essential.
• Flexibility in working hours is required.
• Weekend coverage is required in Customer Services.

Skills

• Customer Relationship Management
• Transport
• Operations
• Sales
• Logistics

Work Type

• Permanent
• Full-time

About the Company

• In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.
• Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.
• UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.
• UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Equal Opportunity

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.