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About the Role

This individual will direct retail operations while ensuring that the business is maximizing its potential. They will be responsible for the financial results of the department as well as development and retention of human capital.

Responsibilities

• Provide a positive “employee life cycle” for all staff members.
• Provide an authentic experience that “rocks” for Hard Rock guests by ensuring the retail business is visually inviting, maintains proper inventory, and provides amplified service.
• Operate a financially profitable retail business operation.
• Grow the business by using innovative sales and marketing concepts.
• Coordinate operations between departments.
• Teach/coach and document employees who fail to meet standards to maintain a high-quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.
• Work as a team, helping all employees to complete required activities that ensure guest expectations are exceeded.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.

Requirements

• Proven track record of managerial success in a fast-paced environment.
• Possess the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
• Proven track record of making high-quality decisions.
• Ability to make complex decisions.
• Employment with Hard Rock International requires the successful completion of the pre-employment process, including two satisfactory reference checks.

Skills

• Strong leadership behaviors.
• Technical skill set to drive the business toward success.
• Adherence to health/safety and food safety regulations.
• Strong communication and listening skills.
• Excellent speaking, reading, and writing skills.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Multiple language abilities a plus.
• Fluency in English required.

Experience Level

• Managerial success in a fast-paced environment

Education Level

• Applicable standard of education is required.

Benefits

• Comprehensive benefits package that allows team members to stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
• Be Iconic represents the roots of our culture.
• The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
• The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
• Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.
• Today, Hard Rock International remains one of the globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
• With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
• With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

• Hard Rock International is an equal opportunity employer.
• We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
• Hard Rock welcomes and encourages applications from people with disabilities.
• Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.