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About the Role

This important role is the public face of the Security Team, requiring a can-do and professional attitude to ensure exemplary standards of Security and Customer Service for clients and visitors. The role demands full flexibility to cover shifts across multiple sites.

Responsibilities

• Readily interact with all visitors, delivering first-class customer-focused services.
• Carry out regular patrols of the site as detailed in the site assignment instructions, being always proactive.
• Continuously look for opportunities to assist visitors and clients proactively.
• Safeguard all sites, ensuring a safe and non-threatening environment for all visitors.
• Ensure all incidents are managed in accordance with site policies and procedures.
• Liaise with site control room, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
• Ensure any unsecure areas of the site are reported to the Control Room immediately and action is taken to resolve.
• Record and log all non-conformances and emergencies with the appropriate control room operatives.
• Deal efficiently and effectively with all emergencies, ensuring the site team is kept fully informed.
• Demonstrate an understanding of human behavior, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.
• Maintain vigilance and highlight/manage unauthorized access by banned individuals.
• Ensure radio procedures are always adhered to.
• Ensure all events/incidents are recorded correctly in the Security Officer notebook and notebook policies are always adhered to.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Undertake any other reasonable duties as requested by your line manager.
• Ensure a timely response to all security issues and events.
• Complete all training requirements as requested by the line manager.
• Be available to cover additional shifts as required to cover absence/annual leave.
• Liaise closely with the Environmental Services team, delivering one service and highlighting opportunities for working as one team.

Requirements

• SIA Licensed DS or SG required.
• First Aid certificate required.
• Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
• Adopt a one-team approach.
• Take ownership of all situations to ensure tasks are completed or escalated when necessary.
• Always stay motivated, aim high, and achieve.
• Respect all staff and visitors within the site.

Skills

• SIA CCTV licensed desirable.
• Excellent communication skills.

Location

• London
• Wembley NW10 OUX
• Edmonton, N18 3AG

Work Type

• 24 hours per week
• Varied shifts

Salary/Compensations

• £14.80 per hour

Benefits

• 24/7 GP service for employee and immediate family.
• Mental Health support and Life Event Counseling.
• Get Fit Programme.
• Financial and legal support.
• Cycle to work scheme.
• Access Perks at Work employee app with discounts, gift cards, cashback, exclusive offers, and resources for family, life, health, money, and work.
• Online chat or telephone service for urgent support in a crisis.

About the Company

• ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
• Over 100,000 team members deliver essential services daily to make spaces cleaner, safer, and efficient, enhancing the occupant experience.
• ABM serves diverse market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
• With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions.
• Committed to creating smarter, more connected spaces, ABM invests in the future to meet evolving challenges and build a healthier, thriving world.
• ABM: Driving possibility, together.

Equal Opportunity

• ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
• Proud members of the Armed Forces Covenant Employer Recognition Scheme.