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About the Role
KAIZEN Asset Management Services is seeking a detail-oriented and results-driven Excellence Officer committed to continuous improvement and delivering exceptional quality.
Responsibilities
- Respond promptly and professionally to customer inquiries and complaints via phone and email.
- Provide accurate information about properties, amenities, and leasing options.
- Assist customers in navigating online platforms and resolving technical issues.
- Coordinate with other departments for timely resolution of customer issues and requests.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Gather and analyze customer feedback to identify areas for improvement and recommend actions.
- Collaborate with the marketing team to develop and implement customer engagement initiatives.
- Stay updated on industry trends, market conditions, and competitors to provide valuable insights.
- Conduct customer satisfaction surveys and utilize feedback to improve service delivery.
Requirements
- Bachelor's degree in Business Administration, Engineering, or a related field.
- Excellent analytical and problem-solving skills.
- Attention to detail and ability to manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Proficiency in using quality management tools and software.
- Strong organizational and project management skills.
- Ability to work both independently and as part of a team.
- Commitment to continuous improvement and excellence.
Location
- Dubai
Work Type
- Full-time
Education Level
- Bachelor's degree
About the Company
- KAIZEN Asset Management Services is a leading property management firm in Dubai.