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About the Role

The Human Resources Business Partner (HRBP) plays a critical role in supporting operational leaders and staff in a fast-paced, 24/7 emergency response environment. This role involves coaching leaders, solving problems, enhancing the employee experience, modernizing processes, using data for decision-making, and shaping the future of HR at Monroe Ambulance.

Responsibilities

• Partner with operations leaders who manage EMTs, paramedics, and dispatch teams.
• Translate business needs into smart, scalable people strategies.
• Use workforce data to drive conversations.
• Act as a coach, challenger, and trusted advisor to managers.
• Support the rollout of new HR systems, tools, and processes.
• Identify and redesign outdated or inefficient HR processes.
• Assist in onboarding, development, engagement, and retention efforts.
• Contribute to building a proactive People function.
• Coach leaders through difficult conversations.
• Elevate manager capability.
• Help create a culture of accountability and respect.
• Conduct investigations with fairness and confidence.
• Complete stay interviews with employees.
• Partner with hiring managers to attract talent.
• Assist with recruiting strategy, candidate screening, interviewing, and offer development.
• Improve the hiring experience for managers and candidates.
• Support workforce planning initiatives.
• Support succession planning, leadership development, and performance management.
• Identify skill gaps and implement training.
• Ensure compliance with employment laws and healthcare regulations.
• Partner with Safety and Compliance.
• Coordinate leaves of absence and worker’s compensation.
• Stay ahead of risk.
• Support day-to-day benefits administration.
• Communicate benefits effectively to employees.
• Use benefits and total rewards data to improve retention and satisfaction.
• Contribute to modernizing the total rewards strategy.

Requirements

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field.
• 4+ years of progressive HR experience (HRBP or strong HR Generalist background).
• Ability to build relationships with frontline and leadership teams.
• Comfort supporting hourly, shift-based, or 24/7 operations.
• Confidence in managing employee relations independently.
• Strong knowledge of employment laws, HR best practices, and HR data analytics.
• Data curiosity and ability to use numbers to tell a story.
• High emotional intelligence and ability to build credibility quickly.
• Experience in healthcare, emergency services, logistics, or high-growth environments is a plus.
• Ability to travel occasionally to local events.

Skills

• HRBP
• HR Generalist
• Relationship Building
• Employee Relations
• Employment Law Knowledge
• HR Best Practices
• HR Data Analytics
• Data Analysis
• Emotional Intelligence
• Change Management
• Transformation
• Operational HR

Location

• Rochester, NY 14606

Work Type

• Full-Time
• Exempt
• Hybrid

Experience Level

• 4+ years of progressive HR experience

Education Level

• Bachelor’s Degree in Business Administration, Human Resources Management, or related field

Salary/Compensations

• $72,000 - $90,500

Benefits

• Day-to-day benefits administration including enrollments, status changes and employee education.
• Communication of benefits.
• Use of benefits and total rewards data to improve retention and employee satisfaction.
• Contribution to modernizing the total rewards strategy.

About the Company

• Monroe Ambulance is a 24/7 emergency response environment.
• The organization is mission-driven and saves lives.
• Offers opportunities for experience in change management, transformation, and operational HR at scale.
• Ideal for a HRBP who wants to build the future of Human Resources.

Equal Opportunity

• Monroe Ambulance is an equal opportunity employer that is dedicated to promoting a culture of inclusion and diversity.
• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.