Customer Lifecycle Manager at Almedia | DE | Rezi

Customer Lifecycle Manager at Almedia

Customer Lifecycle Manager

Almedia · DE

1 months ago

Customer Lifecycle Manager

Almedia · DE

a month ago
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About the Role

Almedia is building the future of marketing by rewarding users for engaging with advertisers. We are seeking a Customer Lifecycle Manager to own the entire user journey and transform a complex CRM into a data-driven engine that enhances LTV through personalization. This role focuses on system architecture and product, not just messaging.

Responsibilities

  • Own the full lifecycle across push, SMS, email, and in-app, simplifying ~15 Braze Canvases for scalable flows.
  • Re-architect logic by moving trigger and segmentation decisions from Braze to the data layer.
  • Make data-driven decisions on segmentation, timing, and channel, and build monitoring for flow performance.
  • Collaborate with Product and Data teams to run CRM and data as one team, shipping personalization experiments.
  • Drive measurable LTV uplift, complete the Braze migration, warm up email, and close the in-app notification gap.

Requirements

  • Experience owning lifecycle or CRM at a high-volume consumer platform.
  • A product, UX, or data-analytics mindset, thinking in systems and user journeys.
  • Proven ability to map complex user flows and rationalize them into scalable, monitorable architecture.
  • Comfort making data-driven decisions on segmentation, timing, and channel.
  • Reasoning about how data feeds a CRM tool.

Skills

  • Braze
  • CRM
  • Data Analysis
  • User Journey Mapping
  • Personalization
  • Segmentation
  • Email Deliverability
  • IP Warming

Location

  • Berlin

Work Type

  • Onsite
  • Full-time

Experience Level

  • High-volume consumer platform experience

Salary/Compensations

  • €75K – €90K

Benefits

  • Offers Equity
  • Offers Bonus
  • Transport subsidy
  • Breakfasts and lunches
  • Language learning
  • Urban Sports Club

About the Company

  • Almedia is a fast-growing company aiming to become Germany's second bootstrapped unicorn.
  • Europe's #3 fastest-growing company in 2025 (FT1000).
  • Building the future of marketing by rewarding users for engagement.
  • Offering a new way to acquire users for major companies.
  • Profitable from day one.
  • Has a central Berlin office built for collaboration.

Equal Opportunity

  • Almedia is an equal opportunity employer.
  • We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.