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About the Role

The Senior Director of Service Growth will strategically lead the service transformation for lab automation, microbiology, molecular diagnostics, and chromatography solutions within the Waters Advanced Diagnostics Division. This role aims to increase service attachment, optimize efficiency, and enhance the customer experience, overseeing Service Sales, Product Management, Marketing, and Business Process Excellence teams.

Responsibilities

Define market opportunity and execute global service strategy for high-growth revenue and accretive margin.
Commercialize, sustain, and position a portfolio of platform service plans and value-add services.
Deploy go-to-market strategy for service offerings to drive market awareness and enable sales channels.
Optimize service selling processes and capabilities globally to increase service attachment.
Deploy a global service pricing strategy, regional governance, and performance metrics tracking.
Standardize global service operating mechanisms using data analytics.
Build cross-functional partnerships to position product and service together for maximum customer lifetime value.
Build a high-performing team through talent development, retention, and fostering accountability and collaboration.

Requirements

10+ years of experience in leading service growth, service marketing, or commercial excellence, preferably within the diagnostics or life sciences industry.
Proven success leading service transformation, increasing service attachment rates, and managing service P&L.
Experience leading cross-functional teams, including Sales, Product Management, and Operations.
Strong financial acumen and ability to drive performance through CRM data, analytics, and KPIs.
Demonstrated ability to influence at the executive level and work effectively in a matrixed organization.
Deep understanding of IVD laboratory environments (clinical microbiology, molecular diagnostics, or mass spectrometry).
Expertise in deploying digital innovation including AI/ML solutions.
Ability to travel domestically and internationally as needed.

Skills

Service Growth
Service Marketing
Commercial Excellence
Service Transformation
Service P&L Management
Cross-functional Team Leadership
Financial Acumen
CRM Data Analysis
KPI Tracking
Executive Influence
Matrixed Organization Navigation
IVD Laboratory Environments
Digital Innovation
AI/ML Solutions Deployment

Location

Global

Work Type

Full-time

Experience Level

Senior Director
10+ years

Education Level

Bachelor’s degree in Business, Engineering, or Science
MBA preferred

About the Company

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology.
We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes.
Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Equal Opportunity

Diversity and inclusion are fundamental to our core values at Waters Corporation.
Waters complies with all applicable federal, state, and local laws.
Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law.
Waters is proud to be an equal opportunity workplace and is an affirmative action employer.
All hiring decisions are based solely on qualifications, merit, and business needs at the time.