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About the Role

We're looking for a Delivery Manager to join our Delivery Office within Tech, Data & AI, leading the successful delivery of technology and business change initiatives that make a real difference to our customers and partners. You'll work across a varied portfolio of projects, partnering with teams across Product, Engineering, Commercial, Finance, Marketing and Customer Operations to turn ideas into successful outcomes. From improving customer experiences to enabling new capabilities across our loyalty ecosystem, you'll play a key role in delivering initiatives that support millions of Avios members worldwide. This is an excellent opportunity for someone who enjoys bringing structure to complexity, building trusted relationships with stakeholders and delivering high-quality outcomes in a fast-paced, collaborative environment. This role will involve some travel to Spain.

Responsibilities

Take ownership of multiple technology and business change initiatives from initiation through to implementation, ensuring projects are delivered on time, within scope and within budget.
Develop delivery plans, coordinate activities, manage dependencies and remove barriers that could impact successful delivery.
Build strong relationships with stakeholders across the business, providing clear communication, facilitating governance meetings and ensuring everyone remains aligned throughout the project lifecycle.
Proactively identify and manage risks, issues, and dependencies, escalating where appropriate and driving effective solutions.
Collaborate closely with Product Managers, Business Analysts, Engineering teams, and third-party suppliers to deliver business value.
Contribute to continuous improvement, identifying opportunities to enhance delivery practices and embrace emerging technologies, including AI-enabled solutions where appropriate.

Requirements

Proven experience delivering technology and business change projects from initiation through to implementation.
Experience managing multiple concurrent projects while balancing competing priorities.
Strong project planning and delivery management skills, ensuring projects are delivered within agreed scope, budget, and timelines.
Excellent stakeholder management skills with the confidence to build trusted relationships across technical and business teams.
Experience managing project risks, issues, assumptions, and dependencies.
Experience working with cross-functional teams and third-party suppliers.
Strong organisational skills with the ability to adapt to changing priorities.
Experience working within Agile, Hybrid, and Waterfall delivery environments.
Fluent English and business-level Spanish, both written and spoken.
Experience using delivery tools such as Jira, Confluence, and Microsoft 365.

Skills

Agile
Hybrid
Waterfall
Jira
Confluence
Microsoft 365
AI
AI-enabled technology

Location

London
Spain

Work Type

Hybrid
Remote
Onsite

Experience Level

Mid-level

Education Level

PRINCE2
Agile
MSP
SAFe

About the Company

IAG Loyalty is one organisation with two ambitious, growing divisions across Loyalty and Holidays. Each has its own goals, strategy and team, but together we’re united by a shared vision to create a more rewarding world of travel and experiences.
Our Loyalty division is home to Avios, the global loyalty currency, enabling millions of members to collect and spend rewards across travel, retail and financial services.
We're on an exciting journey of growth and transformation – and technology is at the heart of it.
Our vision is to create a more rewarding world of travel and experiences. Delivering that requires diverse thinking and inclusive leadership.
We are committed to building a workplace where people feel they belong and are valued for their perspective. Inclusion drives better decisions, stronger performance and more innovative outcomes.
At IAG Loyalty we boast two ambitious and growing divisions in Loyalty and Holidays, and together we create a more rewarding world of travel and experiences.
Through Avios, our global loyalty currency, we help millions of members turn everyday spend into travel, retail and financial service rewards.
And through our Holidays division, including British Airways Holidays and Iberia Vacaciones, we connect customers to thousands of destinations worldwide with seamless, end-to-end travel experiences.
It’s all made possible by our teams, bringing together data, expertise and innovation to power unforgettable journeys and experiences.
A one-of-a-kind culture where a love of travel connects us all.
A business that's going places, and careers that are, too.

Equal Opportunity

We actively encourage applications from people with different experiences and backgrounds, and are committed to ensuring our recruitment process is fair, inclusive and accessible.