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About the Role

The Consumer Care Representative works under close supervision, following specific procedures to contact debtors about account delinquencies and discuss repayment options. This role involves routine collections, forwarding complex accounts for resolution, and performing entry-level information gathering. The representative will contact employers, healthcare professionals, government officials, and debtors to gather and file necessary account information, and may conduct follow-up communications regarding wage garnishment or rehabilitation programs. The position may also receive and submit hearing requests from debtors.

Responsibilities

Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and scheduling contact dates for follow-up calls.
Reading and following scripts verbatim.
Following federal/state laws and company policies.
Documenting interactions with debtors.
Performing additional duties as assigned based on the line of business.

Requirements

High school diploma or GED required.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.
U.S. citizenship required for federal contractor position.
Security clearance granting access to classified information is required.
Must safeguard computer systems by following proper username and password management.
Must secure desk and workstation when not present.
Must not share username or password with anyone.
Must report any security violation immediately.
Must follow all information technology policies and procedures.
Must not shadow or let someone shadow entry into a Coast Professional, Inc. facility.
Eligible to be licensed as a collector in certain states.
Physical presence in the workplace is essential.
Regularly required to talk or hear.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
Frequently required to use hands or finger, handle, or feel objects, tools or controls.
Occasionally required to stand; walk; sit; reach with hands and arms.
Occasionally lift and/or move up to 10 pounds.

Skills

Reading and typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Principles and practices of customer service.
Ability to establish a good working relationship with team members and internal contacts.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Ability to work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.

Location

4273 Volunteer Road Geneseo, NY 14454

Work Type

Full-time
In-office
Monday to Friday

Education Level

High school diploma or GED

Salary/Compensations

$17.20 - $17.75 per hour plus $4.23 health and welfare
Monthly Bonus Potential

Benefits

11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance

About the Company

Coast Professional, Inc. is an Equal Opportunity Employer.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.