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About the Role

We are looking for an experienced, hands-on, execution-oriented Client Partner to own and manage iLink’s business (and its growth) with strategic customers. This position requires a highly motivated individual to manage relationships, develop business strategies, and enable digital transformation for our customers.

Responsibilities

• Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs.
• Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink.
• Present digital transformation ideas and trends to executives and decision makers, focusing on solving business problems through digital innovation.
• Act as a trusted advisor and strategic partner to clients.
• Ensure smooth and transparent stakeholder communications.
• Support and guide delivery teams to implement appropriate delivery and project management processes.
• Work closely with delivery teams and customers to ensure client expectations are met regarding delivery quality and timelines.
• Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
• Organize Quarterly Business Reviews (QBRs) between client leadership and iLink executives and delivery leadership.
• Help conduct technology sessions and digital transformation workshops for clients that align with their technology roadmap and business goals.
• Design and implement a strategic account plan to expand company’s business within customers.
• Drive success measured by renewals and new revenue growth by managing the business pipeline.
• Handle SoWs, work orders, and MSA related discussions.
• Manage resource and invoice projections for managed accounts.
• Make presentations to client stakeholders to inform and educate about our services and capabilities.
• Collect feedback from prospects and customers for internal leadership team discussions.

Requirements

• Minimum 8 years of work experience in Account Management.
• Some experience with Program Management or Technology Delivery Management roles post Bachelors.
• Excellent relationship, leadership, and organizational skills.
• Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention.
• Good understanding of technical delivery processes and best practices.
• Ability to lead status presentations and manage stakeholders.
• Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
• Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
• Flexibility and an oriented mindset with outstanding problem-solving, written, and oral communication skills.
• Prior relevant experience in a similar fast-paced environment is preferred.
• Must be in the Bay-area to visit assigned Customer/s weekly and manage/nurture relationships.

Skills

• Account Management
• Program Management
• Technology Delivery Management
• Client-facing technical roles
• Customer Success
• Relationship Management
• Leadership
• Organizational Skills
• Technical Delivery Processes
• Stakeholder Management
• Business Acumen
• Technology Concepts Articulation
• Problem Solving
• Written Communication
• Oral Communication
• Digital Transformation
• Account Planning
• Business Pipeline Management
• SoW/Work Order/MSA Discussions
• Presentation Skills
• Feedback Collection

Location

• Bay-area

Work Type

• Onsite
• Hybrid

Experience Level

• Minimum 8 years of work experience

Education Level

• Bachelors

Benefits

• Competitive salaries
• Medical, Dental, Vision Insurance
• Disability, Life & AD&D Insurance
• 401K With Generous Company Match
• Paid Vacation and Personal Leave
• Pre-Paid Commute Options
• Employee Referral Bonuses
• Performance Based Bonuses
• Flexible Work Options & Fun Culture
• Continuing Education Reimbursements
• In-House Technology Training

About the Company

• iLink