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About the Role
Partner with customers to improve the health, performance, and adoption of Microsoft 365 environments by combining deep technical expertise with strong optimization and usage growth skills.
Responsibilities
- Assess Microsoft 365 tenant health across apps, services, and network connectivity.
- Evaluate M365 Apps performance and optimize configurations for reliability and user experience.
- Review network readiness for Microsoft 365 workloads.
- Analyze usage and adoption metrics to identify gaps and recommend strategies for improving engagement.
- Provide guidance on governance, compliance, and operational processes to strengthen platform health.
- Deliver professional customer-facing documentation summarizing health assessments, usage insights, and recommended next steps.
Requirements
- Minimum 8+ years of hands-on experience with Microsoft 365 administration and optimization.
- Experience managing and optimizing Microsoft Teams for enterprise environments.
- Knowledge of M365 workloads (SharePoint Online, Exchange Online, OneDrive for Business).
- Knowledge of network connectivity for cloud services.
- Familiarity with Microsoft Endpoint Manager and device health.
- Familiarity with Microsoft Secure Score, compliance manager, and tenant health dashboards.
- Strong ability to interpret usage analytics and design adoption strategies.
- Understanding of Microsoft 365 health service, incidents, and operational monitoring.
- Proven experience troubleshooting Microsoft 365 services and analyzing complex tenant and security configurations.
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent communication and documentation skills for technical and executive audiences.
- Background in technical consulting or assessment-based delivery engagements.
- Experience with network performance tuning for Microsoft 365 workloads.
- Familiarity with Microsoft 365 Copilot, Copilot Chat, Copilot Agent.
- Familiarity with Entra ID architecture and identity security best practices, including Conditional Access, MFA, and privileged access.
- Familiarity with compliance frameworks such as ISO 22301, NIST SP 800-34, or SOC 2 Type II in the context of operational resilience.
Skills
- Microsoft 365 administration
- Microsoft 365 optimization
- Microsoft 365 Apps (Office, Teams, Outlook)
- Microsoft Teams management
- SharePoint Online
- Exchange Online
- OneDrive for Business
- Cloud services network connectivity
- Microsoft Endpoint Manager
- Device health
- Microsoft Secure Score
- Compliance manager
- Tenant health dashboards
- Usage analytics interpretation
- Adoption strategy design
- Microsoft 365 health service monitoring
- Incident monitoring
- Operational monitoring
- Microsoft 365 service troubleshooting
- Tenant configuration analysis
- Security configuration analysis
- Business continuity planning
- Incident response coordination
- Process maturity assessments
- Communication skills
- Documentation skills
- Technical consulting
- Assessment-based delivery
- Network performance tuning
- Copilot for M365
- Copilot Chat
- Copilot Agent
- Entra ID architecture
- Identity security best practices
- Conditional Access
- MFA
- Privileged access
- ISO 22301
- NIST SP 800-34
- SOC 2 Type II
- Operational resilience
Location
- KOR
Work Type
- Work-at-Home
- Contract
- Project-Based
- Full time
Experience Level
- 8+ years of hands-on experience
Education Level
- Microsoft 365 Certified: Teams Administrator Associate (MS-700)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Endpoint Administrator Associate (MD-102)
- Microsoft 365 Certified: Enterprise Administrator Expert
About the Company
- Concentrix is a global technology and services leader that powers the brands of the future.
- We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.
- We are human-centered, tech-powered, and intelligence-fueled.
- We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
- We integrate strategy & design with data & analytics, enterprise technology, and digital operations.
Equal Opportunity
- Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.