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About the Role

SS&C is seeking an exceptional, forward-thinking Lead AI-Led Product Researcher & Designer to own and drive the AI transformation of how we research and design function from the ground up. This pivotal, first-of-its-kind role involves architecting AI-enabled ways of working that define how our entire Product function discovers, designs, and delivers.

Responsibilities

• Own and lead the AI transformation of design and research practices across Product in Digital, defining the vision, roadmap, and measurable outcomes for AI-enabled ways of working.
• Establish AI integration across our design toolchain, including connecting Figma with AI models, building automated component and template generation pipelines, and eliminating manual design bottlenecks.
• Democratize Design, enabling Product Managers or Business Analysts to create mock-ups, designs, or prototypes via AI models.
• Define and implement AI-assisted research workflows, from automated synthesis and insight generation to AI-enhanced usability testing and survey analysis.
• Act as the internal authority and enabler of AI in design and research, upskilling teams and building organizational capability.
• Stay ahead of the rapidly evolving AI tooling landscape and work closely with our Head of AI, evaluating new models, integrations, and platforms.
• Own and lead the strategic direction of user research, competitor research, market research, and industry research across Product, defining AI-enabled continuous discovery.
• Architect our end-to-end practice, including methods, tooling, and standards to ensure research is embedded as a continuous, always-on capability.
• Champion research-driven thinking across Product, Design, and Engineering.
• Act as a senior advocate for evidence-based decision-making.
• Define and implement our product research strategy, setting standards, tools, and processes for discovery and validation activities, with AI-assisted methods at the forefront.
• Act as the research authority within the team, helping establish best practice and raising the bar for user-centered product development.
• Collaborate with Product Analytics to design and interpret A/B and multivariate tests.
• Lead end-to-end Product Design across our Digital Products, from concept and wireframes through to high-fidelity prototypes and design specifications.
• Drive the full automation of repeatable design tasks through AI, including layout generation, component creation, design token management, and design-to-code pipelines.
• Establish and maintain a scalable, AI-augmented design system.
• Facilitate design thinking sessions, both internally and client-facing.
• Collaborate closely with Product and Engineering to ensure design intent is delivered accurately, leveraging AI to reduce handoff friction.
• Plan and execute end-to-end research using qualitative and quantitative methods, augmented by AI analysis and synthesis tools.
• Conduct market, competitor, and industry research to identify trends, gaps, and opportunities, using AI tooling.
• Develop and maintain an AI-powered insight repository for all research.
• Gather and synthesize client feedback through multiple channels.
• Work closely with Product Managers, Designers, and Engineers to introduce and scale AI-assisted experimentation practices.
• Design and support A/B and concept tests to validate hypotheses.
• Help define and monitor metrics such as NPS, satisfaction, usability, and adoption, using AI tools.
• Translate complex research findings into clear narratives and actionable recommendations.
• Create personas, journey maps, and behavior frameworks leveraging AI.
• Deliver presentations, reports, and visualizations.
• Advise internal teams and collaborate on client-facing consultancy projects.
• Estimate research and design effort accurately, managing multiple concurrent projects and priorities.
• Influence and shape product culture, championing AI literacy, curiosity, and customer empathy.
• Provide coaching and knowledge-sharing so that AI-enabled research and design becomes a shared organizational capability.

Requirements

• Bachelor’s degree required; postgraduate qualification in behavioural science, human-computer interaction, design research, or a related field a plus.
• Proven experience as a UX Researcher, Product Designer, combined Research & Design Lead, or similar role, with at least 4+ years at senior level in product-led or research-driven organisations.
• Demonstrated experience leading AI integration within a design or research function.
• Hands-on expertise with AI-design integrations (including Figma AI, AI-to-code pipelines and model-connected design workflows) and the ability to build and automate these from scratch.
• Track record of delivering actionable research that directly influenced product strategy, design, or commercial decisions.
• Hands-on experience with qualitative and quantitative methods (e.g. interviews, surveys, usability testing, focus groups, screen-recording analysis, A/B testing).
• Demonstrated experience designing digital products end-to-end, from discovery through to delivery, with a strong portfolio spanning wireframes, prototypes, and shipped product.
• Experience conducting competitor and market analysis, translating findings into strategic opportunities.
• Proficient with research and feedback tools (e.g. UserTesting, Maze, Hotjar, Typeform, Optimal Workshop, Dovetail, Lookback, or similar).
• Proficient with design tools (e.g. Figma, Sketch, or similar), including component libraries and design systems and design-to-code workflows.
• Proficient with AI models and tools (e.g. Claude, Claude Design, Copilot, Lovable, v0 by Vercel, Stitch or Magic Patterns) and have an opinion on which ones would be better suited for each type of business environment.
• Strong analytical skills with the ability to interpret data and identify meaningful insights.
• Excellent communication and storytelling skills; able to build a compelling case for change and bring others on the journey.
• Highly organised, self-starter mindset, comfortable establishing new functions and processes 0-1.
• Curiosity, creativity, and a passion for understanding users and driving customer-centric innovation.

Skills

• AI integration
• Figma AI
• AI-to-code pipelines
• Model-connected design workflows
• Qualitative research methods
• Quantitative research methods
• User research
• Product design
• Competitor analysis
• Market analysis
• UserTesting
• Maze
• Hotjar
• Typeform
• Optimal Workshop
• Dovetail
• Lookback
• Figma
• Sketch
• Design systems
• Design-to-code workflows
• Claude
• Claude Design
• Copilot
• Lovable
• v0 by Vercel
• Stitch
• Magic Patterns
• Analytical skills
• Communication skills
• Storytelling skills
• Organizational skills
• Self-starter
• Curiosity
• Creativity

Location

• London, Essex

Work Type

• Hybrid

Experience Level

• 4+ years at senior level

Education Level

• Bachelor’s degree required
• Postgraduate qualification in behavioural science, human-computer interaction, design research, or a related field a plus

Benefits

• Professional Development Reimbursement
• Access to SS&C University
• Competitive holiday scheme
• Competitive benefits designed to support the wellbeing of our staff

About the Company

• SS&C is a leading financial services and healthcare technology company based on revenue.
• Headquartered in Windsor, Connecticut, with 27,000+ employees in 35 countries.
• 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.

Equal Opportunity

• SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
• We encourage applications from people of all backgrounds to bring diverse perspectives to our thinking and conversations.
• It's important to us that we strive to have a workforce that is diverse in the widest sense.