Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

SKG Properties is seeking a dedicated individual to oversee and streamline billing processes, ensure timely and accurate invoicing, manage tenant collections, and provide excellent customer service within a dynamic, industry-leading property company.

Responsibilities

• Oversee and streamline billing processes.
• Ensure Month-end closing of the billing group functions.
• Maintain and implement quality assurance for all processes.
• Respond and mitigate billing escalations.
• Upload tenant charges into MDA and reconcile to the accounting system.
• Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
• Ensure invoices are uploaded to third party bill systems on time and accurately.
• Observe and adhere to established processes, procedures, policies, and guidelines.
• Team building and training.
• Assist with AR related special projects as necessary.
• Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
• Review monthly delinquency notifications to operations team.
• Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
• Provide excellent & considerate customer service to external and internal customers.
• Meet defined department goals and collection metrics.
• Provide weekly/monthly detailed collection status to management.
• Property administration for own portfolio: Leasing administration, billing and receipts/refunds, Tenant collections, Tenant relations, Accounts payable/receivable (debtors and creditors) and cash book reconciliations.

Requirements

• Grade 12
• Relevant diploma in property management field advantageous
• 2-3 years in a similar role
• Property industry and utilities experience essential
• Minimum junior level management experience
• Intermediate Excel skills
• Experience in customer service
• SAGE/MDA experience advantageous

Skills

• Ability to work as part of a team
• Friendly, helpful, and service orientated
• Excellent communication skills, written and verbal
• Client management skills
• Planning, organizing and time management
• Deadline driven and achievement orientated
• Ability to work under pressure to tight deadline
• Problem-solving and critical thinking

Experience Level

• 2-3 years
• Junior level management

Education Level

• Grade 12
• Relevant diploma in property management field advantageous

About the Company

• SKG Properties specialises in the development, leasing and management of commercial and industrial real estate.
• Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundation of our success.