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About the Role

The ultimate objective of this role is to drive the delivery of an efficient and enhanced end-to-end operations service to our Clients and our Brokers/Account Executives. This includes effective delivery of all Broker Support activities and overseeing the service delivery provided by 3rd party providers.

Responsibilities

• Preparation of key placement documentation (Quotes/MRC’s/Certs/Endts) ensuring meeting with minimum standards, following Ardonagh processes and market Compliance
• Use Whitespace to obtain market agreement of MRCs and endorsements
• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
• Training and support of 3rd Party Service Providers
• Maintaining an accurate and compliant record of the placement via GXB/Placement Hub/Harmonie
• Utilising relevant market and internal systems to aid in the placement process
• Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
• Oversight and ownership of allocated risks, key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements
• Establish and maintain relationships with key Ardonagh Specialty colleagues, and stakeholders including Risk & Compliance, IT and Digital, Management Information, Business Entity Team, IBA, Premium Processing, and Claims
• Ensure adherence to all compliance requirements, including but not limited to Contract Certainty, Client and Market Due Diligence, KPI’s, Audit processes, and Authorisations matrix

Requirements

• Class specific technical knowledge (ideally North American Property but other lines of business will be considered)
• Desire to learn new tasks and new lines of business
• Ability to communicate with Clients and colleagues in a professional and respectful manner
• Proactive and assertive role within the team and across the business
• Ability to work under pressure and to meet deadlines
• Ability to standardize the processes within the team where applicable and to implement efficiencies
• Ability to embrace Change and embed new processes as required by the Leadership
• Computer literate, including good knowledge of Microsoft Word and Excel
• Understanding of London Market processes and systems

Skills

• Class specific technical knowledge
• Communication
• Proactive
• Assertive
• Working under pressure
• Meeting deadlines
• Process standardization
• Efficiency implementation
• Change management
• Microsoft Word
• Microsoft Excel
• London Market processes
• London Market systems

Location

• London

Work Type

• Hybrid
• Full time
• Permanent

Salary/Compensations

• Competitive salary

Benefits

• Apprenticeships
• Study support
• Participation in annual Spotlight Awards
• Community Trust
• Sports Teams
• Office socials
• Events
• Wellbeing programs
• Fantastic discounts across many big-name businesses
• Employer pension contribution of 10% (Employee provides 5%)
• Good work life balance
• Flexibility to suit you
• Life Assurance at X4 of base salary
• Group Income Protection
• Generous Annual Leave entitlement
• Private Medical Insurance
• Group annual bonus scheme

About the Company

• At Price Forbes, we provide much more than just a workplace.
• We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.
• Working at Price Forbes means you’ll be part of The Ardonagh Group.
• We are proud of our innovative environment offering many opportunities for growth across the wider group.
• Employees regularly move between our united teams, and we encourage you to make your role your own.
• Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working.
• If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

Equal Opportunity

• We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
• We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
• Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.