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About the Role

Zeta Global is seeking a Project Manager to lead the end-to-end delivery of client-facing projects, ensuring execution against scope, schedule, budget, and quality expectations. This role involves establishing project governance, driving cross-functional planning, managing stakeholder communication, and ensuring successful project outcomes.

Responsibilities

• Deliver assigned projects by developing comprehensive project plans that define objectives, timelines, budgets, and resource requirements.
• Coordinate project activities, ensuring adherence to project milestones and deliverables.
• Monitor and track progress, identifying and addressing any issues or risks that may impact project success.
• Manage project forecasting and resource planning throughout the project lifecycle.
• Clearly identify resource demand based on detailed project plans.
• Lead recurring status reviews and stakeholder communications, escalating risks, decisions, and dependencies as required.
• Develop and maintain project documentation and reporting, providing clear visibility to internal and client stakeholders.
• Define and lead cross-functional project teams, assigning tasks and responsibilities based on a defined RACI matrix.
• Define work packages and assignments aligned to contracted scope, ensuring adherence to budget, quality standards, and schedule.
• Foster a culture of accountability and continuous improvement across the delivery team.
• Identify and engage project stakeholders, establishing clear communication channels and managing expectations.
• Identify and assess project risks, developing mitigation strategies and contingency plans.
• Proactively manage changes to project scope, timelines, and resources, ensuring proper documentation and communication.
• Monitor and control project budgets, identify cost-saving opportunities, and implement appropriate measures.
• Collaborate with the Program Director, Portfolio Program Manager, and resource owners to ensure appropriately skilled and experienced resources are assigned to the project.
• Support Sales by coordinating estimates and validations, assessing implementation risks, and reviewing statements of work for completeness and feasibility.
• Ensure deliverables meet defined quality standards and client requirements, coordinating reviews and approvals as needed.
• Ensure delivery of the contracted scope and align with the project team on roles, responsibilities, and success criteria.

Requirements

• Lead the end-to-end delivery of client-facing projects.
• Ensure execution against scope, schedule, budget, and quality expectations.
• Establish project governance.
• Drive cross-functional planning and coordination.
• Manage stakeholder communication and risk.
• Ensure timely decision-making, clear accountability, and successful project outcomes from initiation through closeout.

Experience Level

• Senior

Benefits

• Excellent medical, dental, and vision coverage

About the Company

• Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently.
• Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.
• Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
• Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
• Zeta Global helps brands build stronger customer relationships through data-driven marketing.
• Zeta’s Marketing Platform (ZMP) is an AI-enabled Martech solution that supports customer acquisition, retention, and growth through personalized engagement.
• The platform supports use cases across messaging, loyalty, and customer experience, with solutions designed to scale for enterprise and mid-market organizations.
• Zeta works with brands across North America, Europe, and Asia-Pacific to deliver measurable marketing performance.

Equal Opportunity

• Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
• We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work.
• We provide a forum for employees to celebrate, support and advocate for one another.
• Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/