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About the Role

Join the Supporter Revenue Platform team as a Salesforce Developer, focusing on business-facing tooling for the Contact Centre, Help Centre, Finance, and operational systems. You will work across the full technology stack including AWS, Salesforce, BigQuery, Zuora, Stripe, PayPal, and GoCardless.

Responsibilities

• Develop new features in Salesforce, integrating with internal services and third-party software.
• Provide third-line support for complex queries.
• Modernize the deployment pipeline and testing processes within agile methodologies.
• Collaborate within a cross-functional team to rapidly iterate and release new features.
• Participate in product and technical decision-making.
• Utilize Apex, Lightning Web Components, and declarative Salesforce configuration.
• Ensure the Contact Centre has necessary Salesforce Service Cloud tooling.
• Improve the Help Centre's utility and deflect customer contacts.
• Enable Finance staff to access data and generate revenue reports.
• Ensure operational systems warehouse data comprehensively and reliably to BigQuery.
• Meet external auditor requirements for the technology stack.

Requirements

• Experience working with the Salesforce platform, including best practices, engineering principles, and features.
• Collaborative approach, comfortable working with stakeholders to implement meaningful changes.
• Experience with Apex, Lightning Web Components, and declarative Salesforce configuration.
• Experience working in a cross-functional team in an agile environment.
• Certifications such as Salesforce Platform Developer and/or Salesforce Agentforce Specialist are not essential, but similar demonstrated experience is valued.

Skills

• Salesforce
• Apex
• Lightning Web Components
• Declarative Salesforce configuration
• AWS
• BigQuery
• Zuora
• Stripe
• PayPal
• GoCardless
• Agile methodologies

Location

• Kings Cross
• Remote

Work Type

• Hybrid
• Full-time

Experience Level

• Mid-level

Salary/Compensations

• £57,000 per year

Benefits

• 30 days of annual leave plus bank holidays, with an option to purchase an additional 5 days.
• Generous pension scheme: 5% employee contribution matched by 8-12% employer contribution.
• 2 volunteering days annually.
• Option of payroll giving.
• Season ticket loans.
• Private healthcare.
• Life cover.
• Income protection.
• Eye tests.
• Optional dental insurance.
• Enhanced maternity, paternity, adoption, and shared parental leave policies.
• Supportive policies for IVF, menopause, baby loss, and trans equality.
• Access to employee benefits platform for tailored health and wellbeing support.
• Free yoga and pilates classes.
• Corporate gym membership.
• Cycle to work scheme.

About the Company

• A diverse and inclusive global organisation delivering fearless, investigative journalism.
• Comprised of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts.
• Committed to making a difference and representing a wide range of backgrounds and perspectives.
• Offers a challenging and exciting environment for career development with a focus on training, growth, and fostering an inclusive culture.
• Became the first major media organisation to achieve B Corp status.
• Champions diversity of thought through various employee forums.
• Canteen with views overlooking the Regents Canal, catering for breakfast, lunch, and dinner.

Equal Opportunity

• Actively encourage applications from groups traditionally underrepresented in the UK media.
• Value and respect all differences in all people.
• Aspire to have inclusive working experiences and an environment that reflects the audience served.
• Ensure people have equal access to career development opportunities, their voices are heard, and they can contribute to the future.
• Actively encourage applications from people of all backgrounds.
• All roles are open for everybody to apply.
• Provide support throughout the recruitment process, including accessible formats and personalized processes.
• Contact Anna Vipers at anna.vipers@theguardian.com to discuss support needs.