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About the Role

We are seeking an ambitious and highly motivated Head of Engineering to take ownership of our technology strategy, embrace new ways of working, and lead our talented engineering team into the future. This role is ideal for someone early in their leadership journey, comfortable with ambiguity, and excited by the freedom to create something new. You will have the opportunity to build and align our team with a forward-thinking technology strategy while building the product of tomorrow.

Responsibilities

Define the company's technology roadmap, vision, and strategy to foster growth and innovation, aligning with overall business goals.
Lead and mentor our engineering team, building a high-performing, collaborative culture.
Align the team with our future technology strategy, embracing modern development practices and AI-assisted workflows.
Evaluate and integrate emerging technologies to maintain a competitive edge.
Create and manage the department's budgets, balancing innovation with fiscal responsibility.
Act as a technical advisor to the CEO and Board, translating complex technical issues into clear business terms.
Foster a solution-focused atmosphere, encouraging innovation, experimentation, and efficiency within the engineering team.
Build and nurture relationships with external technology partners and vendors, managing communications effectively.

Requirements

English speaking (German is a plus but not required).
10+ years of hands-on experience in SaaS technology companies.
Initial experience leading technical teams in roles such as Engineering Manager, or technical leadership positions.
Strong track record of building, mentoring, and leading high-performing product development teams.
Deep knowledge of modern software development methodologies, software architecture, and IT infrastructure.
Genuine excitement about emerging technologies, particularly AI and agent-supported development tools.
Strong project management skills with a focus on collaboration and stakeholder management.
Excellent communication and interpersonal skills, with a proven track record of building and maintaining effective relationships across diverse teams and with external partners.
Comfortable with ambiguity and change, and energized by the opportunity to shape and create rather than maintain the status quo.
Experience transforming engineering teams to adopt new technologies and ways of working.
Growth mindset and hungry to make an impact – ambitious and early enough in your career to be excited by building something from scratch.
Background in startups or high-growth technology companies (plus).
Track record of successfully implementing agent-assisted or AI-powered development workflows (plus).
Experience in the customer feedback, hospitality tech, or review management space (plus).

Skills

Strategic thinking
Modern software architecture
Emerging technologies
Team leadership
AI-assisted workflows
Project management
Stakeholder management
Communication
Interpersonal skills

Location

Berlin

Work Type

Hybrid
2-3 days in the office

Experience Level

10+ years of hands-on experience in SaaS technology companies
Initial experience leading technical teams

Benefits

International team and great atmosphere with regular events.
Hybrid work with a dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte).
Full membership at Mindspace (co-working), allowing you to work from any of their locations.
Work with highly experienced and capable people motivated to build great products.
Budget to bring remote team members together and work in person.
The opportunity to define and build the future technology strategy of a growing SaaS company.
Direct partnership with the CEO and leadership team on strategic initiatives.
Pick your own device.
Earn extra vacation days each year (Start 26 days, Max 34 days).
FitX gym membership, available at all locations.

About the Company

Customer Alliance is literally obsessed with feedback - and that reflects in the culture and the product we’re building.
We’re a diverse team (comprising 19 nationalities!) who support and inspire each other every day.
We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.