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About the Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience, helping them maximize value from the platform. You will manage customer relationships from onboarding through ongoing success, ensuring prompt resolution of issues and aggregating customer feedback to inform the product roadmap. Specifically, you will support the Account Abstraction and Wallet Services team, scale the support system, and influence product decisions through feedback. This role is for a technically-minded individual focused on customer results.

Responsibilities

Provide hands-on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks
Contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features to iterate and improve the offering
Partner with internal teams to drive long-term solutions
Act as the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from customers

Requirements

1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain is a large plus
Founded a company or built side projects is a plus
Experience in startups is a plus

Experience Level

1+ years of experience

Education Level

Technical degree

Salary/Compensations

$120,000 - $300,000 annually

Benefits

Competitive compensation including base salary and equity
Comprehensive medical, dental, and vision coverage
401k
Unlimited flexible time off

About the Company

Alchemy is committed to offering competitive compensation.